Children’s University Hospital Temple Street Case Study
Customer Company Size
Large Corporate
Region
- Europe
Country
- Ireland
Product
- Aptean Respond
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Services
- System Integration
About The Customer
Founded in 1872, the Children’s University Hospital Temple Street, is an acute Paediatric Hospital with a long tradition of serving Dublin North City and County. It also provides a secondary and tertiary referral and care service both regionally and nationally. The Emergency department, with 50,000 attendances per annum, is one of the largest in the country and is the biggest paediatric Accident and Emergency Department nationally. The Hospital is the National Centre for Inherited Metabolic Disorders and operates the National Screening Laboratory, which screens all newborn children for a range of inherited conditions. The major specialties include Neonatal and Paediatric Surgery, Nephrology including Renal Transplantation, Neurology, Developmental Paediatrics and Plastic Surgery. The Hospital has the full range of clinical and paramedical services to support an acute paediatric Hospital. A staff of almost 1,100 strives to provide a quality service in caring for sick children and their families.
The Challenge
Children’s University Hospital Temple Street, an acute Paediatric Hospital, was facing challenges with promoting quality and managing risk. The hospital aimed to empower all staff to assume responsibility for effective risk management by reporting adverse incidents and complaints to improve the quality of patient care. However, the significant challenges associated with effectively managing risk and promoting quality and safety within a hospital environment prompted Temple Street to extend its Aptean Respond system, making it accessible at ward and departmental level by rolling it out across the hospital.
The Solution
Temple Street started using Aptean Respond software eight years ago to manage complaints and requests under the FOI act of Ireland. It then began to experience challenges with promoting quality and managing risk. The decision was made to upgrade and extend the Respond CenterPoint system, rolling it out across the whole organisation. Temple Street then added Respond TouchPoint and Respond Intelligence to meet the needs of the individual departments within the hospital. The first exercise was to take the template for the complaints and FOI databases and develop the routine access database, the incident reporting database and the claims database. They then amalgamated the five databases into one, upgraded the Respond CenterPoint system, added Respond TouchPoint and Respond Intelligence. The second part of the project, and part of Temple Street’s waste management and quality initiatives, was to remove manual processes associated with incident reporting and logging complaints or requests for information by rolling out an online reporting system hospital-wide over the organisation’s intranet.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
