公司规模
Large Corporate
地区
- Europe
国家
- Ireland
产品
- Aptean Respond
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 质量保证
服务
- 系统集成
关于客户
儿童大学医院 Temple Street 成立于 1872 年,是一家儿科急诊医院,长期以来一直为都柏林北部城市和郡提供服务。它还提供区域和全国的二级和三级转诊和护理服务。急诊部每年接诊 50,000 人次,是该国最大的急诊部之一,也是全国最大的儿科急诊部。该医院是国家遗传代谢疾病中心,并运营国家筛查实验室,该实验室可筛查所有新生儿是否患有一系列遗传疾病。主要专科包括新生儿和儿科外科、肾脏病学(包括肾移植)、神经内科、发育儿科和整形外科。该医院拥有全方位的临床和辅助医疗服务,为儿科急诊医院提供支持。近 1,100 名员工致力于为患病儿童及其家人提供优质护理服务。
挑战
儿童大学医院 Temple Street 是一家儿科急症医院,在提升质量和管理风险方面面临挑战。医院旨在通过报告不良事件和投诉来提高患者护理质量,从而使所有员工能够承担有效风险管理的责任。然而,在医院环境中有效管理风险和提升质量与安全所面临的巨大挑战促使 Temple Street 扩展其 Aptean Respond 系统,通过在整个医院范围内推广,使其在病房和部门层面均可使用。
解决方案
八年前,Temple Street 开始使用 Aptean Respond 软件根据爱尔兰的 FOI 法案管理投诉和请求。随后,它开始在提升质量和管理风险方面遇到挑战。他们决定升级和扩展 Respond CenterPoint 系统,并将其推广到整个组织。Temple Street 随后添加了 Respond TouchPoint 和 Respond Intelligence,以满足医院内各个部门的需求。第一个练习是采用投诉和 FOI 数据库的模板,并开发常规访问数据库、事件报告数据库和索赔数据库。然后,他们将五个数据库合并为一个,升级 Respond CenterPoint 系统,添加 Respond TouchPoint 和 Respond Intelligence。该项目的第二部分,也是 Temple Street 废物管理和质量计划的一部分,是通过在组织内联网上推出全院在线报告系统,消除与事件报告和记录投诉或信息请求相关的手动流程。
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