Comcare: Uniting the workforce that makes Australia’s workplaces safe, healthy, and inclusive
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Okta Single Sign-On
- Okta Multi-Factor Authentication
- Okta Integration Network
- Okta Universal Directory
- Okta Lifecycle Management
Tech Stack
- Cloud Services
- Identity Access Management
- API Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Comcare is Australia's national authority for workplace health and safety, responsible for ensuring healthy workplace environments and assisting injured workers in returning to work promptly. The organization operates offices in every state and territory in Australia, implementing government policies in federal workplaces to drive social inclusion and productivity. Comcare's broad mandate requires secure and accessible IT infrastructure for users dispersed across the country. In 2018, Comcare decided to eliminate on-premise data storage and software, embarking on a major IT modernization project to support its operations and enhance its service delivery.
The Challenge
Comcare, Australia's national authority for workplace health and safety, faced the challenge of modernizing its IT systems by moving all on-prem infrastructure to the cloud. This transition aimed to facilitate secure data storage, remote work, organization-wide visibility, and an improved user experience. A significant challenge was the need for a centralized identity solution to allow employees and external stakeholders to access applications from a single login, ensuring simple and complete deprovisioning of employees. The existing system had three types of identities managed by different policies, making it difficult to deprovision individuals and posing potential security risks.
The Solution
Comcare selected Okta as the identity solution to address its IT modernization needs. Okta's Integration Network provided ready-made integrations for many of Comcare's key applications, facilitating a single login for employees and users on any device. The implementation of Okta's core platform was completed within a week, with subsequent integration of applications like Office 365, finance, and HR systems. Okta's Single Sign-On and Multi-Factor Authentication ensured secure access and improved user experience. The cloud services team migrated systems to the cloud one at a time, ensuring complete visibility and effective deprovisioning. Okta's reliability supported Comcare's shift to remote work, maintaining availability even as usage increased.
Operational Impact
Quantitative Benefit
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