Integrify > Case Studies > Complete Process Automation for Efficient Growth: A Case Study on Exacto

Complete Process Automation for Efficient Growth: A Case Study on Exacto

Technology Category

Cybersecurity & Privacy - Security Compliance
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Chemicals
Equipment & Machinery

Applicable Functions

Quality Assurance
Sales & Marketing

Use Cases

Inventory Management
Track & Trace of Assets

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Exacto is a company founded in 1981, known for advancing the science of adjuvants and developing innovative technologies that improve the economics of irrigation and pesticide applications. The company focuses on engineering solutions designed to optimize the conditions in which chemicals, water, and soils come together to create bountiful croplands and vibrant landscapes. It operates in a highly regulated industry and was looking for a way to improve organization, accountability, and compliance across the entire company. The company is based in rural Sharon, Wisconsin, and has a workforce of 55 employees.

The Challenge

Exacto, a company specializing in the development of adjuvants and irrigation technologies, was facing challenges in improving organization, accountability, and compliance across all its departments. The company's existing ERP system was not providing adequate workflow management capabilities. The need was to find a system that could automate all aspects of the company, including sales, technical, marketing, compliance, research, and operations departments. The system also needed to facilitate both internal and external requests in a timely manner while documenting each step of the process. The challenge was further compounded by the company's location in rural Sharon, Wisconsin, where weather and other external factors often caused internet problems, disrupting the workflow for remote salespeople.

The Solution

Exacto implemented Integrify Cloud in 2010, a 100% web-based solution for workflow management. Integrify allowed the company to automate requests and streamline processes, providing form creation, routing definition, and tracking tools. This solution minimized data entry and simplified requests for approval and fulfillment, eliminating problems related to labor-intensive processes such as manual paper handling and email requests. The company later moved to the Cloud version of Integrify to ensure system uptime for remote salespeople. Integrify Cloud offered a secure hosting environment, real-time workflow and process tracking, increased visibility into processes, and a customer-branded process portal. All 55 employees of Exacto use the Integrify system, and almost every task in the company is automated through it, processing more than 225 requests each month.

Operational Impact

The implementation of Integrify has significantly improved Exacto's customer service by keeping the staff accountable and organized. The system allows managers to use metrics to monitor how long a request sits with an employee, which is used to determine bonuses. The reporting functions of Integrify are easy to write and customize, providing valuable insights for the company. Additionally, the system has allowed Exacto to compile a record of tasks completed, enabling employees to find previously used solutions when faced with a customer challenge. This has eliminated the need to 'reinvent the wheel' for every new challenge. The support provided by the Integrify team has also been highly appreciated by Exacto, further enhancing the value of the solution for the company.

Quantitative Benefit

Reduced costs per transaction by 60 to 90 percent as compared to paper-based processes.
Processes more than 225 requests each month.
29 separate request types are automated through the system.