Connecting data, automating processes, and driving greater insights at UnitingCare Queensland
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Diligent platform
Tech Stack
- SAP
- AX9
- AX12
- D365
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Data Science Services
About The Customer
UnitingCare is one of Australia’s largest non-profit health, aged care, disability, and community service providers. The organization helps people from all walks of life. It has over 460 locations and works with more than 430,000 individuals, families, and communities each year. The organization has 17,400 employees and 9,200 volunteers. UnitingCare uses the Diligent platform to build continuous monitoring programs across the organization. The organization is headquartered in Brisbane.
The Challenge
UnitingCare, one of Australia’s largest non-profit health, aged care, disability, and community service providers, was facing a challenge of managing a massive amount of organizational data spread across various systems. With over 460 locations, the organization needed an enterprise-grade software system that would bring all their risk and assurance related data together so they could increase efficiency and leverage insights from Internal Audit while supporting Management to deliver targeted risk and assurance assessments in real-time. They needed to connect all of the major operating systems within the business—including SAP, AX9, AX12, D365, three timesheet systems, and three clinical governance systems— to aggregate all of their data in a single spot. Andrew Cooke, General Manager of Risk & Assurance at UnitingCare also wanted a way to manage the more than 400 complex child safety risk assessments across different lines of business. He wanted a way to track the status, the results, and how the risk profile changes over time.
The Solution
Andrew Cooke and his team at UnitingCare decided to use the Diligent platform to connect to and uncover insights in a massive amount of organizational data. The team is responsible for a number of areas, including owning the enterprise-wide risk management framework and supporting the whole of the business by understanding how risk is managed, interpreted, and mitigated. They also oversee a typical internal audit function, assessing and rating various business operations in how they manage risk, and reporting back to the Audit, Risk, and Compliance Committee. In addition, they look after the insurance program for the whole organization, investigations, including anything that might come up from a whistleblower line, or internal fraud or misconduct. And finally, the ownership of the organization’s Child Safe Child Friendly Risk Management Framework. The team identified the need to merge all of the organization’s disparate systems into a single platform to look at the data more holistically and vertically integrate with the different lines of business. They chose to build out the Diligent tool due to its ability to easily connect the data and the ability for teams to configure the tool the way they needed to interact with it, instead of going through heavy customizations.
Operational Impact
Quantitative Benefit
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