连接数据、实现流程自动化并推动 UnitingCare Queensland 获得更深入的洞察
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
产品
- Diligent platform
技术栈
- SAP
- AX9
- AX12
- D365
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 数据科学服务
关于客户
UnitingCare 是澳大利亚最大的非营利性医疗、老年护理、残障和社区服务提供商之一。该组织为各行各业的人们提供帮助。它拥有 460 多个分支机构，每年与 430,000 多名个人、家庭和社区合作。该组织拥有 17,400 名员工和 9,200 名志愿者。UnitingCare 使用 Diligent 平台在整个组织内构建持续监控计划。该组织总部位于布里斯班。
挑战
UnitingCare 是澳大利亚最大的非营利性医疗、老年护理、残障和社区服务提供商之一，它面临着管理分布在各个系统中的大量组织数据的挑战。该组织拥有 460 多个分支机构，需要一个企业级软件系统来整合所有风险和保障相关数据，以便提高效率并利用内部审计的洞察力，同时支持管理层实时提供有针对性的风险和保障评估。他们需要连接企业内的所有主要操作系统（包括 SAP、AX9、AX12、D365、三个时间表系统和三个临床管理系统），以便将所有数据汇总到一个地方。UnitingCare 风险与保障总经理 Andrew Cooke 还希望找到一种方法来管理不同业务线的 400 多个复杂的儿童安全风险评估。他希望找到一种方法来跟踪状态、结果以及风险状况随时间的变化。
解决方案
UnitingCare 的 Andrew Cooke 和他的团队决定使用 Diligent 平台连接大量组织数据并从中挖掘洞见。该团队负责多个领域，包括负责整个企业的风险管理框架，以及通过了解如何管理、解读和缓解风险来支持整个业务。他们还负责监督典型的内部审计职能，评估和评级各种业务运营的风险管理方式，并向审计、风险和合规委员会汇报。此外，他们还负责整个组织的保险计划、调查，包括举报热线可能出现的任何情况，或内部欺诈或不当行为。最后，他们还负责组织的儿童安全儿童友好风险管理框架。该团队发现需要将组织的所有不同系统合并到一个平台中，以便更全面地查看数据，并与不同的业务线垂直整合。他们选择构建 Diligent 工具，因为它能够轻松连接数据，并且团队能够按照需要与之交互的方式配置该工具，而不必进行大量定制。
运营影响
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