Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Cement
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Use Cases
- Building Automation & Control
- Time Sensitive Networking
Services
- System Integration
About The Customer
Coronis Health is a revenue cycle management company that serves healthcare facilities of all sizes nationwide. The company leverages over 50 applications to support their 1,500+ customers. The operations teams are responsible for completing highly specific tasks for both. The company's 11-person Analytics team documents these processes for the 10,000+ employees across Coronis’ client base to follow. Coronis Health works with healthcare clients and regularly handles a lot of personally identifiable information (PII), making it critical that patient data never ends up in their process documentation.
The Challenge
Coronis Health, a revenue cycle management company, was facing a significant challenge in managing and documenting their processes. With over 50 applications to support their 1,500+ customers, the operations teams were responsible for completing highly specific tasks. These processes were manually documented in Word or PDFs, which was labor-intensive and time-consuming. The lack of a single source of truth led to discrepancies in how things were done across Coronis and their clients, causing frustration and inefficiency. The company needed a process documentation solution that was simple, scalable, and compliant.
The Solution
Coronis Health adopted Scribe as their new standard for process documentation. The company's most important processes were mapped out as a baseline for building new Scribe content. The task of documenting all operational processes became feasible with Scribe. The company also set a precedent that any replicable task should be documented in a Scribe, standardizing the format for process documentation and saving time. The Analytics team used Scribe to answer support tickets, reducing the time to completion. They created a large library of Scribes for common requests, reducing the number of repetitive requests. Scribe also enabled Coronis employees to answer their own questions, improving efficiency. The company also used Scribe to transfer tasks to offshore teams, overcoming bottlenecks due to different time zones and lack of proper explanation. To ensure patient data never ended up in their process documentation, Coronis set up an internal approval process for their Scribes.
Operational Impact
Quantitative Benefit
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