技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 网络安全和隐私 - 安全合规
适用行业
- 水泥
- 医疗保健和医院
适用功能
- 质量保证
用例
- 楼宇自动化与控制
- 时间敏感网络
服务
- 系统集成
关于客户
Coronis Health 是一家收入周期管理公司,为全国各种规模的医疗机构提供服务。该公司利用 50 多个应用程序来支持 1,500 多个客户。运营团队负责完成两者的高度具体任务。该公司的 11 人分析团队记录了这些流程,供 Coronis 客户群的 10,000 多名员工遵循。 Coronis Health 与医疗保健客户合作,并定期处理大量个人身份信息 (PII),因此患者数据永远不会出现在其流程文档中至关重要。
挑战
Coronis Health 是一家收入周期管理公司,在管理和记录其流程方面面临着重大挑战。运营团队拥有 50 多个应用程序来支持 1,500 多个客户,负责完成高度具体的任务。这些过程需要手动记录在 Word 或 PDF 中,既费力又耗时。缺乏单一事实来源导致 Coronis 及其客户的工作方式存在差异,从而造成挫败感和低效率。该公司需要一个简单、可扩展且合规的流程文档解决方案。
解决方案
Coronis Health 采用 Scribe 作为流程文档的新标准。公司最重要的流程被制定为构建新 Scribe 内容的基线。借助 Scribe,记录所有操作流程的任务变得可行。该公司还开创了一个先例,即任何可复制的任务都应记录在抄写员中,从而标准化流程文档的格式并节省时间。分析团队使用 Scribe 来回答支持请求,从而缩短了完成时间。他们为常见请求创建了一个大型抄写员库,减少了重复请求的数量。 Scribe 还使 Coronis 员工能够回答自己的问题,从而提高效率。该公司还使用 Scribe 将任务转移给离岸团队,克服了由于不同时区和缺乏适当解释而造成的瓶颈。为了确保患者数据永远不会出现在流程文档中,Coronis 为其抄写员建立了内部审批流程。
运营影响
数量效益
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