Creating an organization-wide culture of quality
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Fulcrum’s inspection app builder
- Fulcrum’s platform
Tech Stack
- Digital inspection apps
- QR code technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Quality Assurance
Use Cases
- Process Control & Optimization
- Root Cause Analysis & Diagnosis
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Halton Company is part of a family-owned, global technology organization that delivers complex indoor air solutions. The company's corporate vision and strategy focus on a premium customer experience, innovative digital capabilities, and high employee commitment. Delivering a quality product is at the heart of its business. In 2019, the company was tasked with digitizing its quality checklist process on the floor. At that point, they were using paper quality control forms that were filled out as products traveled through the manufacturing process. These were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format so was not really supporting any other quality initiatives.
The Challenge
Halton Company, a global technology organization delivering complex indoor air solutions, was facing several challenges with its quality control inspections. The company was using paper-based quality control forms that were filled out as products traveled through the manufacturing process. These forms were then manually scanned and filed away into a directory on a server. The data was not in an easily usable format and was not supporting any other quality initiatives. The paper checklists promoted cursory examinations, often resulting in incomplete quality control audit documentation. The company was unable to share quality control inspection data to promote constant improvement and had ineffective and delayed identification of quality issues.
The Solution
In 2021, Halton Company completed its evaluation and chose Fulcrum to digitize its quality control checklist process. Fulcrum’s inspection app builder allowed Halton Company to collapse its paper forms for a three-phase quality control inspection process into a single all-encompassing digital checklist app for each product. Fulcrum’s platform filtering logic guides inspectors through the quality control procedure based on their inputs at each inspection point. The company also utilized Fulcrum's QR code access reporting, which allowed employees and other stakeholders to report quality issues even if they do not have a Fulcrum user license. By scanning a QR code, an online form can be accessed and completed right on their mobile device, including adding pictures. Upon submission, the reported issue is visible and actionable right on the Fulcrum platform.
Operational Impact
Quantitative Benefit
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