CRICO Relies on Diligent Boards to Provide Secure Data & Document Access to Its Directors & Legal Team
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Diligent Boards
Tech Stack
- Cloud-based platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
About The Customer
CRICO is an insurance provider that covers all Harvard medical institutions and their affiliates. The company, which was founded over 40 years ago, is based in Boston, Massachusetts. CRICO provides coverage to 26 hospitals, 14,000 physicians, and more than 300 other health care organizations. The CRICO board of directors is comprised of 40 directors who are committed to the CRICO mission of protecting providers and promoting safety. The company has volumes of data with varying sensitivity levels that need to be transferred between different institutions, boards, and committees.
The Challenge
CRICO, an insurance provider for all Harvard medical institutions and their affiliates, was facing challenges with its legacy process of compiling and disseminating board books. The process involved a combination of physical copies, encrypted PDFs, and FTP sharing. This method was not only time-consuming but also lacked a centralized information repository and fell short of frequently expanding security and compliance expectations. The company had volumes of data with varying sensitivity levels that needed to be transferred between different institutions, boards, and committees. It needed a solution that could accommodate those partnerships and maintain the strong control that their data agreements require.
The Solution
CRICO implemented Diligent Boards, a cloud-based platform, to provide a centralized, secure environment to house all board documents and data. The platform helped CRICO ensure the highest level of security and maintain the strict compliance standards required by insurance and healthcare regulations. The shift to Diligent Boards also increased board efficiencies by ensuring directors could access up-to-date information anytime they needed it. The platform's flexibility and ease of use made the onboarding process seamless for board members and maintained the meeting experience they were accustomed to. With a fully digital solution in place, CRICO has been increasingly agile in the face of the coronavirus pandemic. Diligent helps facilitate remote board meetings, organize votes and capture proxies in a single, searchable information source.
Operational Impact
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