CTOS Protects Customer Data, Meets Strict Compliance and Expands Globally with Advanced Security Solution
Customer Company Size
Large Corporate
Region
- Asia
Country
- Malaysia
- Philippines
- Thailand
Product
- CrowdStrike Falcon Enterprise
- Falcon Prevent NGAV
- Falcon Insight EDR
- Falcon OverWatch
- Falcon for Mobile EDR
Tech Stack
- Cloud-native
- Microsoft Windows Server 2016
- Red Hat Linux
- Windows 10
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Finance & Insurance
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Intrusion Detection Systems
- Remote Asset Management
Services
- Cybersecurity Services
- System Integration
About The Customer
CTOS Data Systems, established in 1990, is Malaysia's leading credit reporting agency. It empowers individuals and businesses by providing access to crucial credit information, facilitating credit extensions. CTOS offers a comprehensive portfolio of credit risk management solutions and services, widely used by Malaysia's banking and financial institutions, insurance and telecommunication companies, large corporations, SMEs, legal firms, and statutory bodies. The agency maintains an extensive database of credit information for over 21 million individuals and 2.3 million companies in Malaysia. Recently, CTOS launched new consumer services, allowing individuals to access their credit reports and scores, along with ongoing fraud protection and credit monitoring services. CTOS aims to become a significant regional player in the digital and credit reporting industry, expanding its geographic coverage through acquisitions in Thailand and the Philippines.
The Challenge
CTOS faced a complex security landscape due to the diversification of geographies, services, and customers, along with new compliance obligations. The company needed to securely store and provide access to sensitive information for an increasing number of customers. Additionally, CTOS expanded its geographic coverage by acquiring companies in Thailand and the Philippines. The introduction of the Risk Management in Technology (RMiT) policy by Bank Negara Malaysia required CTOS to comply with stricter cybersecurity requirements. The management of legacy antivirus solutions was challenging, as the agents were difficult to update and required ongoing maintenance. CTOS needed a solution to address these challenges and ensure compliance with the RMiT policy.
The Solution
CTOS implemented the CrowdStrike Falcon Enterprise breach prevention bundle, including Falcon Prevent NGAV and Falcon Insight EDR, to achieve complete visibility and control of endpoints. The rollout covered 750 devices, reducing administrative overheads and supporting the launch of new products and services. The cloud-native Falcon platform provided 100% coverage of users' laptops, ensuring maximum protection. CTOS systems administrators gained complete visibility and control over every file and program, preventing potential harm and safeguarding against third-party applications that could compromise security. The Falcon OverWatch managed hunting service offered 24/7/365 proactive threat detection, combining rich telemetry data with expert analysis to stop hidden advanced attacks. Quarterly business reviews with CrowdStrike provided updates, advice, and guidance on best practices for using Falcon tools, helping CTOS meet industry compliance obligations and support international expansion.
Operational Impact
Quantitative Benefit
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