Demtech Services’ growth outpaced the capabilities of its accounting software, leading to the selection of Acumatica to improve data management and enhance customer service.
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Acumatica Cloud ERP
- Acumatica Financial
- Acumatica Distribution
- Acumatica CRM
- Fusion Warehouse Management System
Tech Stack
- Cloud Computing
- ERP Systems
- Barcode Scanning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Discrete Manufacturing
Use Cases
- Manufacturing System Automation
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Demtech Services is a company that specializes in manufacturing machines that weld together sheets of heavy plastic lining for landfills and other operations that require water- and vapor-proof ground protection. The company was established in 1999 and has 45 employees. It has offices in California and Ohio, and mobile units that provide sales and service to customers in the field. Demtech also has distributors in Mexico, South America, the United Kingdom, Northern Africa, China, Southeast Asia, and Australia.
The Challenge
Demtech Services, a manufacturer of specialized plastic welding machines, was facing challenges due to the limitations of its accounting software, QuickBooks. As the company grew, it found that QuickBooks was unable to meet its needs, particularly in terms of financial controls and accountability. The software allowed changes to be made arbitrarily, without any financial controls or accountability, which was not suitable for a growing company. Additionally, as Demtech expanded its offices and added staff in the field, it found that QuickBooks was unable to meet its needs in terms of managing multiple warehouses.
The Solution
Demtech Services decided to switch to an ERP system and selected Acumatica Cloud ERP. The company considered a SaaS deployment, but ultimately chose a private cloud on-premise deployment because they wanted to control their own server, yet still realize the benefits of a web-based ERP solution. In addition to the Acumatica Financial, Distribution and CRM suites, Demtech also implemented the Fusion Warehouse Management System with wireless barcode scanners. The company plans to add a manufacturing component in the future.
Operational Impact
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