Digital Transformation and Efficiency Boost at Tempo Assist with Pipefy

Tempo Assist is the largest specialized services company in Brazil, offering over 65 different services for people, vehicles, and real estate. The company operates with a network of partners in all Brazilian cities, providing services ranging from furniture assembly to various types of insurance. Tempo Assist is committed to investing in technology to improve the experiences of their customers, vendors, and employees. Their strategic priority is to seek innovation and digital efficiency to enhance their daily operations and service delivery.

Tempo Assist, the largest specialized services company in Brazil, was facing challenges in achieving digital efficiency. One of their main objectives was to invest in technology to improve the experiences of their customers, vendors, and employees. A significant issue was their Accounts Payable to Vendors process, which was manual and handled over email, leading to delays and problems due to the high volume of around six thousand requests monthly. The company was also using an inflexible and unintuitive process management tool, which required the IT team's intervention for any changes or creation of new workflows. As a result, most internal processes were managed over email and spreadsheets, leading to inefficiencies and bottlenecks.

Tempo Assist partnered with Pipefy in April 2021 to empower their business teams with more flexible IT tools. The Automation and Processes departments were tasked with improving process maturity and quality. The first goal was to bring several business processes into Pipefy and standardize their workflows to increase efficiency. They gradually automated the manual and repetitive tasks involved in these workflows using Robotic Process Automation (RPA). For instance, all payment requests in their Vendor Payment process are now received via Pipefy Forms, with all the necessary data for payment completion. Most steps of this process have been automated, allowing the team to scale their operations. The successful implementation led to other areas of the company adopting Pipefy, with 230 employees from six departments currently using the platform.

• The adoption of Pipefy led to significant operational improvements at Tempo Assist. The control and standardization of workflows in a single place and the ability to track performance indicators were among the key benefits. The platform's high customizability and ease of use were also appreciated. The automation of processes allowed employees previously engaged in manual, repetitive tasks to take on higher value roles with more space for innovation. The standardization and automation of processes also improved the scalability of the team's work. The company is now focused on continuous improvement and innovation, with the Processes and Automation team actively seeking new opportunities to enhance efficiency.

• The team can now process over 8 thousand payments monthly, a significant increase from the previous capacity.

• Around 70 processes have been standardized and automated, leading to increased efficiency.

• 230 employees from six different departments are now using the Pipefy platform.