Dr. Consulta Builds a Healthy Business with Domo
Customer Company Size
Mid-size Company
Region
- America
Country
- Brazil
Product
- Domo
Tech Stack
- Data Analytics
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Predictive Quality Analytics
- Remote Asset Management
Services
- Data Science Services
About The Customer
Dr. Consulta is a healthcare clinic startup based in Brazil. The company was founded with the aim of filling the gap in Brazil’s healthcare system by offering access to the same high-quality care of a private health provider at a low cost. By focusing on providing same-day outpatient care at 50 medical centers in São Paulo, Belo Horizonte, and Rio De Janeiro, Dr. Consulta aims to help Brazilians get the care they need to stay healthy. The company places its clinics in the heart of neighborhoods to improve accessibility and keeps doctors on-call to reduce wait times. Dr. Consulta has made a massive commitment to data to improve the speed and quality of its care.
The Challenge
Dr. Consulta, a healthcare clinic startup in Brazil, was founded to provide high-quality, low-cost healthcare to Brazilians who often lack access to timely, quality care from their public healthcare providers. However, the company faced challenges in improving the speed and quality of its care due to a spreadsheet-driven process that created a delay in collecting and sharing information. The process of downloading patient satisfaction information, building a spreadsheet, sending it to each medical center for analysis, and waiting for the analysis to come back for a final report would take about 30 days. This delay in data processing and analysis hindered the company's ability to act on critical information like patient satisfaction scores instantly.
The Solution
Dr. Consulta implemented Domo, a data analytics and visualization tool, to overcome the challenges of data collection and sharing. With Domo, the company was able to reduce the time taken to generate patient satisfaction reports from 30 days to 30 minutes. This enabled the company to act on critical information like patient satisfaction scores instantly. Domo's ease of use allowed Dr. Consulta to increase data visibility across the organization, enabling each medical center to have greater visibility into its own indicators. The tool also increased accessibility to data for busy managers on the go, allowing them to manage all their medical centers no matter where they are.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
