Dr. Consulta 与 Domo 合作建立健康业务
公司规模
Mid-size Company
地区
- America
国家
- Brazil
产品
- Domo
技术栈
- Data Analytics
- Data Visualization
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 质量保证
- 商业运营
用例
- 质量预测分析
- 远程资产管理
服务
- 数据科学服务
关于客户
Dr. Consulta 是一家位于巴西的医疗诊所初创公司。该公司成立的目的是通过以低成本提供与私人医疗服务提供商相同的高质量护理来填补巴西医疗体系的空白。通过专注于在圣保罗、贝洛奥里藏特和里约热内卢的 50 家医疗中心提供当日门诊护理，Dr. Consulta 旨在帮助巴西人获得保持健康所需的护理。该公司将其诊所设在社区中心以提高可达性，并让医生随时待命以减少等待时间。Dr. Consulta 已投入大量数据来提高其护理的速度和质量。
挑战
Dr. Consulta 是巴西一家医疗诊所初创公司，其成立旨在为巴西人提供高质量、低成本的医疗服务，因为巴西人往往无法从公共医疗机构获得及时、优质的医疗服务。然而，由于电子表格驱动的流程导致信息收集和共享延迟，该公司在提高医疗服务速度和质量方面面临挑战。下载患者满意度信息、创建电子表格、将其发送到每个医疗中心进行分析，以及等待分析结果返回最终报告的过程大约需要 30 天。数据处理和分析的延迟阻碍了公司根据患者满意度评分等关键信息立即采取行动的能力。
解决方案
Consulta 博士实施了数据分析和可视化工具 Domo，以克服数据收集和共享方面的挑战。借助 Domo，该公司能够将生成患者满意度报告所需的时间从 30 天缩短到 30 分钟。这使该公司能够立即根据患者满意度评分等关键信息采取行动。Domo 的易用性使 Consulta 博士能够提高整个组织的数据可见性，使每个医疗中心能够更好地了解自己的指标。该工具还提高了忙碌的管理人员对数据的可访问性，使他们无论身在何处都能管理所有医疗中心。
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