Enhancing Patient Engagement with Patient Hub: A Digital Portal Case Study
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
About The Customer
The customers of Patient Hub are primarily hospitals and healthcare boards. These organizations are often faced with a backlog of elective care and are constantly seeking ways to increase capacity and optimize resource allocation. They require a solution that can reduce administrative tasks, improve patient engagement, and integrate with existing systems. The customers also value the ability to monitor appointment data in real time and the flexibility to engage patients through their preferred channels. With Patient Hub, these organizations can achieve these goals and deliver positive benefits to their patients, staff, and overall operations.
The Challenge
The healthcare sector is often burdened with administrative tasks that can limit the capacity of staff and resources. Traditional methods of patient engagement, such as appointment notifications and waiting list validations, can be time-consuming and inefficient. Additionally, the reliance on physical mail for appointment letters can lead to delays and lost information. The challenge was to find a solution that could reduce the administrative burden on staff, increase capacity, and improve patient engagement, while also integrating seamlessly with existing healthcare systems.
The Solution
The solution came in the form of Patient Hub, a digital patient engagement portal. This platform offers a range of services including appointment notifications, waiting list validation, Patient Initiated Follow-up (PIFU), and NHS App integration. It empowers patients to self-serve, reducing the administrative burden on staff and increasing capacity throughout the healthcare system. The platform also offers real-time monitoring of appointment data, allowing for better allocation of clinical resources. Additionally, it provides digital appointment letters, eliminating the issues associated with postal delays and lost letters. Patient Hub integrates with Patient Administration Systems (PAS), Trust Integration Engines (TIE), and other healthcare systems, ensuring a seamless transition and operation.
Operational Impact
Quantitative Benefit
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