技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 医疗保健和医院
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 时间敏感网络
服务
- 系统集成
关于客户
Patient Hub 的客户主要是医院和医疗保健委员会。这些组织经常面临选择性护理积压的问题,并不断寻求提高能力和优化资源分配的方法。他们需要一种能够减少管理任务、提高患者参与度并与现有系统集成的解决方案。客户还看重实时监控预约数据的能力以及通过其首选渠道吸引患者的灵活性。借助 Patient Hub,这些组织可以实现这些目标,并为其患者、员工和整体运营带来积极的效益。
挑战
医疗保健部门经常背负着行政任务,这可能会限制员工和资源的能力。传统的患者参与方法,例如预约通知和等待名单验证,可能既耗时又低效。此外,预约信对实体邮件的依赖可能会导致延误和信息丢失。我们面临的挑战是找到一种解决方案,能够减轻员工的管理负担、提高能力并提高患者参与度,同时还能与现有医疗保健系统无缝集成。
解决方案
该解决方案以患者中心(Patient Hub)的形式出现,这是一个数字患者参与门户。该平台提供一系列服务,包括预约通知、等候名单验证、患者启动随访 (PIFU) 和 NHS 应用程序集成。它使患者能够自助服务,减轻工作人员的管理负担并提高整个医疗保健系统的能力。该平台还提供预约数据的实时监控,以便更好地分配临床资源。此外,它还提供数字预约信,消除了与邮政延误和信件丢失相关的问题。 Patient Hub 与患者管理系统 (PAS)、信任集成引擎 (TIE) 和其他医疗保健系统集成,确保无缝过渡和操作。
运营影响
数量效益
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