Nintex > Case Studies > Enhancing Public Health Protection and Customer Experience with IoT

Enhancing Public Health Protection and Customer Experience with IoT

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Technology Category
  • Analytics & Modeling - Process Analytics
  • Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
  • Food & Beverage
  • Healthcare & Hospitals
Applicable Functions
  • Facility Management
  • Quality Assurance
Use Cases
  • Disease Tracking
  • Time Sensitive Networking
Services
  • Cloud Planning, Design & Implementation Services
  • Testing & Certification
About The Customer
The Food Standards Agency is a government agency responsible for food standards in England, Wales, and Northern Ireland. It monitors standards at around 200 abattoirs across England and Wales, collecting a vast amount of information about the health and welfare of animals, the condition of facilities, and the safety of employees. The agency needs to monitor regulatory compliance and detect incidents of disease as quickly as possible, so that it can take rapid action to protect public health. Shine Lawyers, on the other hand, is a law firm that runs advertisements for its services throughout the day and night, meaning prospective clients may decide to get in touch with the firm well after office hours.
The Challenge
The Food Standards Agency (FSA), a government agency responsible for food standards in England, Wales, and Northern Ireland, faced a significant challenge in collecting and consolidating data from around 200 meat production facilities. The process was time-consuming, inconsistent, and inefficient, relying heavily on spreadsheets and documents. It took at least two days to combine 200 spreadsheets for the monthly contamination report alone. Additionally, the agency struggled with data accuracy, with automation efforts frequently producing error readings. This was particularly problematic as the agency needed to publish its audits in support of the UK Government’s Data Transparency agenda. On the other hand, Shine Lawyers, a law firm, was concerned with simplifying its internal processes around client onboarding and improving customer experience. Prospective clients often contacted the firm outside of office hours, and without immediate action, these clients could potentially turn to other firms.
The Solution
FSA used K2 Software to transform its data collection process. The organization used SmartForms to ensure that all the required data was collected in a consistent format and consolidated automatically. There are around thirty different K2 Software apps, covering everything from accidents and incidents to animal welfare and hygiene inspection results. This made the collection of data quick and straightforward, enabling reports to be produced in hours rather than days or weeks. The use of K2 Software also led to a dramatic improvement in the quality of data, making the agency more confident in its data and enabling it to publish its audits as Open Data for the first time. Meanwhile, Shine Lawyers used SmartForms as the foundation of its new client onboarding solution, allowing prospective customers to begin the intake and registration process right away. The solution takes potential clients through a number of rule-based steps to ascertain whether Shine can assist them, enhancing the customer experience.
Operational Impact
  • The implementation of K2 Software has significantly improved the operational efficiency of the Food Standards Agency. The agency is now able to gather accurate information from meat production facilities more quickly, enabling it to better monitor meat hygiene standards and intervene when necessary. The agency has also been able to redeploy eight people who previously worked full time collecting, collating, and validating data into other roles, where they are able to add more value to the organization and have more rewarding careers. On the other hand, Shine Lawyers' new client onboarding solution has enhanced the customer experience, allowing clients to receive services when it is convenient for them, not just when it is convenient for the firm. This has potentially tapped into a market that the firm may not have reached before.
Quantitative Benefit
  • 30 process automation solutions implemented with more to come
  • 8 people redeployed into high-value roles
  • 200 spreadsheets now automatically consolidated

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