技术
- 分析与建模 - 过程分析
- 基础设施即服务 (IaaS) - 公共云
适用行业
- 食品与饮料
- 医疗保健和医院
适用功能
- 设施管理
- 质量保证
用例
- 疾病追踪
- 时间敏感网络
服务
- 云规划/设计/实施服务
- 测试与认证
关于客户
食品标准局是负责英格兰、威尔士和北爱尔兰食品标准的政府机构。它监控英格兰和威尔士约 200 个屠宰场的标准,收集有关动物健康和福利、设施状况以及员工安全的大量信息。该机构需要监控监管合规性并尽快发现疾病事件,以便能够迅速采取行动保护公众健康。另一方面,Shine Lawyers 是一家全天候投放其服务广告的律师事务所,这意味着潜在客户可能会在办公时间之后决定与该公司联系。
挑战
食品标准局 (FSA) 是负责英格兰、威尔士和北爱尔兰食品标准的政府机构,在收集和整合约 200 个肉类生产设施的数据方面面临着重大挑战。该过程非常耗时、不一致且效率低下,严重依赖电子表格和文档。仅每月污染报告一项就需要至少两天时间才能合并 200 个电子表格。此外,该机构在数据准确性方面遇到了困难,自动化工作经常产生错误读数。这尤其成问题,因为该机构需要公布其审计结果以支持英国政府的数据透明度议程。另一方面,Shine Lawyers 律师事务所则致力于简化客户入职的内部流程并改善客户体验。潜在客户经常在办公时间之外联系该公司,如果不立即采取行动,这些客户可能会转向其他公司。
解决方案
FSA 使用 K2 软件转变其数据收集流程。该组织使用 SmartForms 确保以一致的格式收集所有所需数据并自动整合。大约有三十种不同的 K2 Software 应用程序,涵盖从事故和事件到动物福利和卫生检查结果的所有内容。这使得数据收集变得快速而直接,从而可以在数小时而不是数天或数周内生成报告。 K2 软件的使用还显着提高了数据质量,使该机构对其数据更加自信,并首次以开放数据的形式发布其审计结果。与此同时,Shine Lawyers 使用 SmartForms 作为其新客户引导解决方案的基础,允许潜在客户立即开始接收和注册流程。该解决方案引导潜在客户完成一系列基于规则的步骤,以确定 Shine 是否可以帮助他们,从而增强客户体验。
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