Fit-For-Purpose Processes Give Big Boost To Hospitals
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- FlowForma Process Automation
Tech Stack
- No code Digital Process Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
About The Customer
The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust is a healthcare provider that offers a range of acute and community health services in North of England towns across Lancashire and South Cumbria. The organization is comprised of highly distributed departments and multiple processes, which pose a significant administrative challenge for the 8,000 NHS employees involved in administration. Many of these departments have bespoke processes that rely on paper trails, email, or telephone calls, leading to frequent delays and inefficiencies. The complexity of these processes often increases when new staff members have to familiarize themselves with a mixture of daily and monthly tasks.
The Challenge
The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust provides a range of acute and community health services in North of England towns across Lancashire and South Cumbria. A combination of highly distributed departments and multiple processes pose a huge administrative challenge for the 8,000 NHS employees involved in administration. Many departments have bespoke processes that relied on paper trails, email or telephone calls, resulting in frequent delays, particularly when new staff had to familiarize themselves with a mixture of daily and monthly tasks. The decision was taken to move their business processes online with a no code, process automation solution.
The Solution
FlowForma Process Automation was chosen as the ideal solution to fit BTH’s requirements. The team at BTH quickly learned to like about FlowForma Process Automation is its ability to handle all kinds of processes. Ease of use and adaptability have led to widespread adoption across the hospitals. To date, 55 processes have been automated within the first 12 months. At one end are forms with simple requirements that were created and deployed in a matter of hours, such as Accommodation Requests and a Raising Concerns form. At the other, more complex flows were developed, like the ESR (Electronic Staff Record) Assignment Change form that passes through five departments.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
