Gaining Infrastructure-Wide Visibility in a Private Openstack Cloud
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Revinate’s Guest Feedback Suite
- inGuest
- Datadog
Tech Stack
- OpenStack
- Rackspace Private Cloud
- PostgreSQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Predictive Maintenance
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Revinate is a venture-funded company that provides software services to help hotels improve the guest experience before, during, and after each stay. The company’s Guest Feedback Suite enables hotels to capture, measure, and optimize the guest experience by bringing together all reviews, survey data, and social media mentions into a single, integrated system. Revinate’s newest platform, inGuest, utilizes innovative mobile technology and rich guest profiles to support targeted marketing campaigns that drive revenue and loyalty. Both systems are built on user-friendly platforms that are custom-designed for the unique needs of the hospitality industry. Revinate is headquartered in San Francisco with offices worldwide to serve its growing customer base, currently at over 24,000 hotels.
The Challenge
Revinate, a company providing software services to hotels, was facing challenges with its growing customer base. The company's configuration had grown quickly to 25 physical servers supporting 400 virtual instances. The company's Software-as-a-Service (SaaS) offering is hosted in a Rackspace Private Cloud (RPC) environment that utilizes the OpenStack architecture. However, the RPC offering lacked the robust management capabilities needed for efficient operation. The available data came only infrequently in the form of a weekly email, forcing the company to track any trends manually. The company needed a tool that would enable them to instrument the entire stack from top-to-bottom, including the applications, all underlying services, the virtual instances and hypervisor, and the physical server resources.
The Solution
To address the shortcomings of the RPC offering, Revinate began evaluating available monitoring and management solutions. They found exactly what they were looking for when they tried Datadog. Datadog’s ability to collect and correlate metrics and events across the entire RPC infrastructure, and then use this data to create customized, interactive dashboards that can provide actionable insight to accommodate Revinate’s particular needs was a key factor in their decision. After installing Datadog, Revinate was able to make a thorough and accurate measurement of resource utilization to assess performance and plan capacity. The dashboard enables Revinate to view the entire stack at-a-glance, and includes custom thresholds to identify any potential issues. For example, they set the memory utilization threshold at 80 percent to indicate the need to take action by either reallocating existing memory or adding more to maintain good performance.
Operational Impact
Quantitative Benefit
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