在私有 Openstack 云中获得基础设施范围的可视性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Revinate’s Guest Feedback Suite
- inGuest
- Datadog
技术栈
- OpenStack
- Rackspace Private Cloud
- PostgreSQL
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 私有云
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 销售与市场营销
- 商业运营
用例
- 实时定位系统 (RTLS)
- 预测性维护
- 过程控制与优化
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
Revinate 是一家风险投资公司，提供软件服务，帮助酒店改善客人入住前、入住期间和入住后的体验。该公司的 Guest Feedback Suite 将所有评论、调查数据和社交媒体提及整合到一个集成系统中，使酒店能够捕捉、衡量和优化客人体验。Revinate 的最新平台 inGuest 利用创新的移动技术和丰富的客人资料来支持有针对性的营销活动，从而提高收入和忠诚度。这两个系统都建立在用户友好的平台上，这些平台是为满足酒店业的独特需求而定制的。Revinate 总部位于旧金山，在全球设有办事处，为其不断增长的客户群提供服务，目前客户群遍布 24,000 多家酒店。
挑战
Revinate 是一家为酒店提供软件服务的公司，其客户群不断增长，因此面临着挑战。该公司的配置已迅速增长到 25 台物理服务器，支持 400 个虚拟实例。该公司的软件即服务 (SaaS) 产品托管在采用 OpenStack 架构的 Rackspace 私有云 (RPC) 环境中。但是，RPC 产品缺乏高效运营所需的强大管理功能。可用数据仅以每周电子邮件的形式偶尔提供，迫使该公司手动跟踪任何趋势。该公司需要一种工具，使他们能够从上到下监测整个堆栈，包括应用程序、所有底层服务、虚拟实例和虚拟机管理程序以及物理服务器资源。
解决方案
为了解决 RPC 产品的缺点，Revinate 开始评估可用的监控和管理解决方案。当他们尝试 Datadog 时，他们找到了他们想要的东西。Datadog 能够收集和关联整个 RPC 基础设施中的指标和事件，然后使用这些数据创建定制的交互式仪表板，这些仪表板可以提供可操作的见解以满足 Revinate 的特定需求，这是他们做出决定的关键因素。安装 Datadog 后，Revinate 能够对资源利用率进行全面而准确的测量，以评估性能和规划容量。仪表板使 Revinate 能够一目了然地查看整个堆栈，并包含自定义阈值以识别任何潜在问题。例如，他们将内存利用率阈值设置为 80%，以指示需要采取行动，重新分配现有内存或添加更多内存以保持良好的性能。
运营影响
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