Genesis Energy Streamlines Operations with Nintex Promapp
Technology Category
- Sensors - Utility Meters
Applicable Industries
- Equipment & Machinery
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Genesis Energy is a state-owned generator and retailer of electricity, gas, and LPG in New Zealand. It serves both commercial and residential customers, making it the largest energy retailer in the country. The company has a customer base of 670,000 and employs more than 1,000 people. Genesis Energy operates across multiple geographical sites, which previously led to wide variations in its processes. The company is committed to continuous improvement and has adopted Lean and Six Sigma business methodologies.
The Challenge
Genesis Energy, a state-owned generator and retailer of electricity, gas, and LPG in New Zealand, faced a significant challenge when it decided to bring its externally contracted contact center in-house. The company was at risk of losing valuable corporate knowledge during this transition. Additionally, Genesis Energy was grappling with the complexity of its processes, which often included a mix of low and high-level steps with no clear divide. The company also had to deal with wide variations in processes across its multiple geographical sites, leading to inconsistencies and inefficiencies. The challenge was to capture and retain the corporate knowledge, simplify and standardize the processes, and eliminate regional variations.
The Solution
Genesis Energy turned to Nintex Promapp, a process management software, to address these challenges. The implementation of Nintex Promapp was relatively simple, with the training and support team guiding the project group through the necessary steps. The software was initially used to capture the knowledge from the contact center and was later rolled out into the trading and wholesale operations, health and safety, and the IT department. Nintex Promapp's compatibility with Lean and Six Sigma business methodologies was a significant advantage. The software allowed Genesis Energy to simplify its processes down to seven or eight steps, providing a clear divide between different levels. It also helped eliminate regional variations by providing a single source for all offices to answer their queries and find out how to do things. Furthermore, Nintex Promapp's flexibility allowed it to be tailored to document any process scenario, demonstrating its applicability across different business areas.
Operational Impact
Quantitative Benefit
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