gepe Peterhoff Digitizes with DocuWare
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- DocuWare
- Microsoft Business Central
- BSS (Industry Solution for Building Services)
- NAPA3 (Payroll)
Tech Stack
- SQL server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Human Resources
Use Cases
- Digital Thread
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
gepe Peterhoff is a German company that specializes in building management services, including cleaning, maintenance, security, and catering. The company has a history of over 60 years and generates a total of around 140 million euros. They pride themselves on providing high-quality services and well-thought-out concepts, which has earned them high-profile corporations as their longest-standing customers. Some of these customers have special demands due to cleanrooms that form part of their production facilities. Comprehensive cleaning in hospitals and retirement homes is another specialty of this family-owned business.
The Challenge
gepe Peterhoff, a German company specializing in building management services, was facing challenges with its document management. The company did not have a Document Management System (DMS), resulting in many documents such as orders being archived and managed decentrally at twelve locations. This lack of a centralized system made daily work processes less transparent and less efficient. The company sought a DMS that would streamline their operations and a solution partner who could understand their processes.
The Solution
To address their challenges, gepe Peterhoff implemented DocuWare, a proven, mature system with a strong workflow engine. The system was installed on-site, with all prerequisites in place on the hardware side along with a SQL server. The company launched DocuWare on June 1, 2020, introducing a new electronic invoice processing system. Invoices received by post are given a QR code, then scanned and stored in a DocuWare tray. Incoming email invoices are also transferred to this tray via Connect to Outlook. The company also achieved virtually complete automation for processing invoices from one of their largest suppliers. The range of applications of DocuWare is continuously being expanded, with an important area being the HR file cabinet, which is used intensively by the 15-person HR department.
Operational Impact
Quantitative Benefit
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