Global Company Reduces Annual Incident Remediations by Over 96% with CrowdStrike Managed Detection and Response
Customer Company Size
Large Corporate
Region
- Middle East
- Africa
- Asia
Country
- United Arab Emirates
Product
- CrowdStrike Falcon Complete
- CrowdStrike Falcon OverWatch
- CrowdStrike Falcon
Tech Stack
- Cloud-native platform
- Endpoint security
- Managed detection and response
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Use Cases
- Intrusion Detection Systems
Services
- Cybersecurity Services
- System Integration
About The Customer
GMG is a global retailer, distributor, and manufacturer of sporting goods, food, and health products, founded in 1977. The company markets 120 brands across 12 countries and operates over 500 retail stores in the Middle East, North Africa, and Asia, along with an ecommerce website. GMG has undergone a rebranding and digital transformation to enhance operations, drive growth, and improve customer experience. As a prominent brand in the Gulf region, GMG has become a target for cyberattacks, necessitating robust security measures to protect customer and user data.
The Challenge
GMG, a global retailer and manufacturer, faced a significant increase in cyberattacks as a result of its rebranding and digital transformation efforts. The company was using outdated antivirus tools that were insufficient to protect against sophisticated modern threats. GMG's IT team was overwhelmed with up to 10,000 incidents a month, and the existing security measures were not capturing every incident. The company needed a solution that could provide better intelligence and automated threat detection to protect critical customer and user data.
The Solution
GMG selected CrowdStrike Falcon Complete MDR to transform its global security operations. This solution combines CrowdStrike's endpoint security modules with skilled security analysts for 24/7 monitoring, configuration, and full-cycle detection and response. The deployment covered 3,500 endpoints, including laptops, desktops, servers, and retail point-of-sale devices. The lightweight CrowdStrike Falcon agent was a key factor in the decision, as it does not overload endpoints. GMG plans to extend the deployment to an additional 1,500 endpoints. The partnership with CrowdStrike has been seamless, with instant support and service.
Operational Impact
Quantitative Benefit
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