Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ appliances
- nGenius® for Flows
- nGenius UC Collector
Tech Stack
- Unified Communications & Collaboration (UC&C)
- Cisco voice
- Microsoft Skype for Business technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Predictive Maintenance
- Manufacturing System Automation
Services
- System Integration
- Data Science Services
About The Customer
The customer is a global equipment manufacturer, based in the U.S., that builds agricultural, construction, and forestry equipment in more than 100 facilities spread across 30 countries. The business is committed to achieving the efficiency, quality and customer satisfaction required to grow their $60 billion plus annual revenue. The company is also dedicated to helping the communities it serves through the creation of solutions for world hunger, programs that educate and inspire youth to reach their full potential, and efforts to preserve the environment.
The Challenge
The global agricultural, construction and forestry equipment manufacturer was facing the challenge of ensuring flawless access to its network and applications, as well as communication systems. The company’s existing monitoring solution was only capable of reactively troubleshooting TCP traffic and offered limited DNS support and insufficient packet capture capacity. The IT team needed to replace their reactive troubleshooting platform with a proactive solution that could provide both detection and troubleshooting, so the team could fix problems before they impacted end-users. A solution was required that would offer robust application visibility with large packet storage and retrieval ability for data analysis of vital ecosystems. In particular, IT needed application analysis on UDP traffic, as well as Layer-2 analysis. A new solution would have to include an end-user view and performance metrics for on premise and hybrid cloud applications, such as the company’s new Unified Communications & Collaboration (UC&C) deployment – a combination of Cisco voice and Microsoft Skype for Business technology. In addition, IT needed a highly scalable solution to meet the volume requirements of their expansive infrastructure, one that would provide simple workflows in a single product.
The Solution
The manufacturer’s IT team turned to NETSCOUT to provide the visibility required to ensure availability and performance of critical services. The nGeniusONE Service Assurance platform and InfiniStreamNG solution with patented Adaptive Service Intelligence™ (ASI) technology transforms monitored wire data into Smart Data for proactive detection and troubleshooting. The manufacturer is leveraging the full NETSCOUT® solution to meet their aggressive service assurance goals. nGenius for Flows is being used to gather flow data for analysis within nGeniusONE alongside the wire traffic data for more extensive, ecosystem health status. nGenius UC Collector is being employed to collect UC&C traffic, which is analyzed in nGeniusONE. The Service Dashboard provides customized views for each department, providing proactive monitoring of their services and quick troubleshooting through intuitive drilldowns and workflows. The performance capacity of the InfiniStreamNG appliances and the overall storage capacity of the NETSCOUT solution were significant differentiators for this manufacturer.
Operational Impact
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