Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGenius® 5010 packet flow switch appliances
- nGenius Packet Flow Switch Fabric Manager
- NETSCOUT® nGeniusONE® Service Assurance platform
- InfiniStream® appliances
Tech Stack
- Adaptive Service Intelligence™ (ASI) technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
- Process Control & Optimization
Services
- System Integration
About The Customer
This global business process outsourcer (BPO) provides diverse technology delivery services, including a healthcare solution portfolio that provides consulting, back-end processing, and infrastructure solutions to customers. Their healthcare customers depend on the BPO to help improve the quality and content of the services and solutions they provide to their own subscribers, including quality of care and enhanced patient experience. With the BPO taking care of back-end technology and consulting services, their healthcare customers can increase the delivery speed of services they provide, while focusing on driving the types of administrative efficiencies that also lead to reduced operating expenses (OPEX). The BPO’s healthcare business unit is part of a vast customer solutions portfolio focused on delivering next-generation technology and consulting services provided across vast industry sectors. One particular focus is on in helping customers cost-effectively migrate their business services to cloud-based platforms.
The Challenge
The company’s focus on maintaining a leading marketplace position means information technology (IT) leadership is laser-focused on continually evaluating internal and external business delivery capabilities and expenses, while exploring innovative options to reduce technology complexity. As part of that effort, two years ago, the BPO had established a new U.S. data center and commenced migrating existing customer services and establishing new client delivery platforms at this facility. At the same, the IT resources tasked with managing customer-facing virtual and network services delivery to customers were reporting visibility limitations associated with the installed aggregation switch and network taps. Specifically, IT teams were having issues assuring virtual and network technology performance due to their inability to see any packet traffic flowing from the aggregation switches from network taps, which were also supplied by a legacy vendor. For an IT organization focused on continually reducing complexity, the aggregation switch technology and network taps performance issues had become problematic.
The Solution
After researching solutions to this issue and carefully reviewing alternatives, the BPO selected the nGenius 5010 packet flow switch from their trusted business partner, NETSCOUT. The company is streamlining its monitoring architecture and reducing security risks by implementing the NETSCOUT nGenius packet f low switch solution to replace their underperforming aggregation switch and network tap technology. The IT team installed nGenius 5010 packet f low switch appliances in their data center, also deploying the nGenius Packet Flow Switch Fabric Manager to provide visibility into aggregation switch performance they had been lacking. The nGenius 5010 packet f low switch supports core network packet broker features, includes filtering, load balancing, replication, and aggregation. The packet flow switch architecture enables strategic access to network traffic that scales and operates dynamically, enabling pervasive visibility as the traffic is passed to the existing InfiniStream appliances. Leveraging NETSCOUT’s ASI technology, these InfiniStreams, in turn, generate smart data used to fuel nGeniusONE performance analytics for network, voice, and applications.
Operational Impact
Quantitative Benefit
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