医疗保健 BPO 数据中心利用 NETSCOUT 智能可视性改善服务交付
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGenius® 5010 packet flow switch appliances
- nGenius Packet Flow Switch Fabric Manager
- NETSCOUT® nGeniusONE® Service Assurance platform
- InfiniStream® appliances
技术栈
- Adaptive Service Intelligence™ (ASI) technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程资产管理
- 过程控制与优化
服务
- 系统集成
关于客户
这家全球业务流程外包商 (BPO) 提供各种技术交付服务，包括为客户提供咨询、后端处理和基础设施解决方案的医疗保健解决方案组合。他们的医疗保健客户依靠 BPO 来帮助改善他们向自己的用户提供的服务和解决方案的质量和内容，包括护理质量和增强的患者体验。通过 BPO 负责后端技术和咨询服务，他们的医疗保健客户可以提高他们提供的服务的交付速度，同时专注于提高管理效率，从而降低运营费用 (OPEX)。BPO 的医疗保健业务部门是庞大的客户解决方案组合的一部分，专注于为众多行业提供下一代技术和咨询服务。其中一个特别的重点是帮助客户以经济高效的方式将其业务服务迁移到基于云的平台。
挑战
公司专注于保持领先的市场地位，这意味着信息技术 (IT) 领导层将专注于不断评估内部和外部业务交付能力和费用，同时探索降低技术复杂性的创新方案。作为这项工作的一部分，两年前，该 BPO 建立了一个新的美国数据中心，并开始迁移现有客户服务并在此设施建立新的客户交付平台。与此同时，负责管理面向客户的虚拟和网络服务交付的 IT 资源报告了与安装的聚合交换机和网络分接头相关的可见性限制。具体而言，IT 团队在确保虚拟和网络技术性能方面遇到了问题，因为他们无法看到从聚合交换机流出的任何数据包流量和网络分接头，而这些分接头也是由传统供应商提供的。对于专注于不断降低复杂性的 IT 组织来说，聚合交换机技术和网络分接头的性能问题已经成为一个棘手的问题。
解决方案
在研究了该问题的解决方案并仔细审查了替代方案后，BPO 从其值得信赖的业务合作伙伴 NETSCOUT 选择了 nGenius 5010 数据包流交换机。该公司通过实施 NETSCOUT nGenius 数据包流交换机解决方案来替换其性能不佳的聚合交换机和网络分路技术，从而简化了其监控架构并降低了安全风险。IT 团队在其数据中心安装了 nGenius 5010 数据包流交换机设备，还部署了 nGenius 数据包流交换机结构管理器，以提供他们一直缺乏的聚合交换机性能的可视性。nGenius 5010 数据包流交换机支持核心网络数据包代理功能，包括过滤、负载平衡、复制和聚合。数据包流交换机架构支持对可扩展和动态运行的网络流量进行战略性访问，在流量传递到现有 InfiniStream 设备时实现普遍的可视性。利用 NETSCOUT 的 ASI 技术，这些 InfiniStreams 反过来生成智能数据，用于为网络、语音和应用程序的 nGeniusONE 性能分析提供支持。
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