Healthcare Provider Assures Quality Performance of Epic Patient Records Applications With the Addition of nGeniusONE Visibility and nVaaS Operational Expertise from NETSCOUT
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software
- vSTREAM virtual appliances
- nGenius Visibility as a Service
Tech Stack
- VMware virtualization
- 40GB core links
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Process Control & Optimization
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a Midwest-based, nationally ranked, pediatric specialty hospital that offers dozens of pediatric sub-specialties throughout its facilities and clinics. From their main hospital campus and dozens of outpatient facilities, physicians and staff care for more than 200,000 children a year from nearly all of the fifty U.S. states and many countries around the world. This provider also serves as a teaching facility for pediatric interns associated with one of the country’s most renowned schools of medicine. It is no surprise that this hospital is featured regularly in the U.S. News & World report rankings of best children’s hospitals in the country.
The Challenge
The healthcare provider was undergoing major data center transformations, including upgrades to 40GB core links and VMware virtualized servers. During a recent cut-over back to the primary data center, the organization experienced several performance issues with critical application services, including their EHR application, Epic. Hospital staff had lengthy wait times pulling up patient records they needed, log-ins were delayed, and record uploads were slow. All of this impacted the swift, safe, accurate treatment of the patients, and it even required the IT team to return service access to the back-up data center until they could pinpoint the source of the issues in the primary data center.
The Solution
The IT team selected NETSCOUT Certified InfiniStreamNG 9800 Series Software Appliances to monitor high volume, north-south traffic across the core 40 GB links in their primary data center for visibility and troubleshooting. They also implemented multiple vSTREAM virtual appliances to monitor east-west traffic within their virtualized VMware environment for visibility into server-to-server performance issues. Additionally, they opted for nGenius Visibility as a Service (nVaaS) support program to perform the daily care and feeding of the nGeniusONE implementation at the hospital for operationalizing the solution with expertise in proactive problem detection and rapid triage and troubleshooting. These additions in visibility with ISNG and vSTREAMs, combined with the expertise of the nVaaS team will make cut-overs between primary and back-up data centers more seamless, as well as help to ensure the availability and performance of all their patient-affecting services.
Operational Impact
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