医疗保健提供商借助 NETSCOUT 的 nGeniusONE Visibility 和 nVaaS 运营专业知识，确保 Epic 患者记录应用程序的质量性能
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG software
- vSTREAM virtual appliances
- nGenius Visibility as a Service
技术栈
- VMware virtualization
- 40GB core links
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 远程资产管理
- 过程控制与优化
服务
- 系统集成
- 测试与认证
关于客户
客户是一家位于美国中西部、在全国排名靠前的儿科专科医院，其设施和诊所提供数十种儿科亚专科服务。在其主院区和数十家门诊部，医生和工作人员每年为来自美国近 50 个州和世界许多国家的 20 多万名儿童提供护理。该提供商还为美国最著名的医学院之一的儿科实习生提供教学设施。毫不奇怪，这家医院经常出现在《美国新闻与世界报道》的美国最佳儿童医院排名中。
挑战
该医疗保健提供商正在进行重大的数据中心转型，包括升级到 40GB 核心链路和 VMware 虚拟化服务器。在最近切换回主数据中心期间，该组织的关键应用服务（包括其 EHR 应用程序 Epic）遇到了几个性能问题。医院工作人员需要等待很长时间才能调出他们需要的患者记录，登录延迟，记录上传速度慢。所有这些都影响了对患者的快速、安全、准确的治疗，甚至需要 IT 团队将服务访问权返回到备份数据中心，直到他们能够确定主数据中心的问题根源。
解决方案
IT 团队选择了 NETSCOUT 认证的 InfiniStreamNG 9800 系列软件设备来监控其主数据中心核心 40 GB 链路上的大量南北流量，以实现可视性和故障排除。他们还实施了多个 vSTREAM 虚拟设备来监控其虚拟化 VMware 环境中的东西向流量，以便查看服务器到服务器的性能问题。此外，他们选择了 nGenius 可视性即服务 (nVaaS) 支持计划，以在医院执行 nGeniusONE 实施的日常维护和支持，以便利用主动问题检测和快速分类和故障排除方面的专业知识来实施解决方案。ISNG 和 vSTREAM 的可视性增加，加上 nVaaS 团队的专业知识，将使主数据中心和备份数据中心之间的切换更加无缝，并有助于确保所有影响患者的服务的可用性和性能。
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