Holyoke Medical Center Automates Access Request Process with Integrify for Improved Efficiency
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Integrify
Tech Stack
- Workflow Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Holyoke Medical Center (HMC) is a 219-bed independent community hospital located in the Pioneer Valley, serving individuals and families throughout the region. With over 1,600 employees, HMC is a nationally accredited hospital and the first in Western Massachusetts to achieve ISO 9001:2015 Quality Management System certification. The hospital is committed to providing high-quality healthcare services and continuously seeks to improve its operational processes to enhance patient care and organizational efficiency.
The Challenge
Keith Pratt, Director of Information Systems at Holyoke Medical Center, faced challenges with the hospital's Access Request process, which was outdated, manual, and time-consuming. The process required reaching out to multiple departments and involved continual back-and-forth communication. The hospital needed a solution that could create intelligent flows based on access templates and handle notifications automatically. The goal was to find a customizable system to automate the existing process and improve efficiency.
The Solution
Holyoke Medical Center chose Integrify as the solution to automate its Access Request process. Integrify's robust features allowed HMC to transform its existing manual process into an automated workflow. The implementation phase provided an opportunity for HMC to analyze and adjust its current process before building the automated system. The new Access Request process now runs across the entire hospital, involving HR, IT, and department managers. It includes multiple flows, such as changes to existing user processes and termination processes. HMC is also exploring other processes for automation, like digitalizing Capital Purchase Approvals.
Operational Impact
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