Holyoke Medical Center Automates Access Request Process with Integrify for Improved Efficiency
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Integrify
技术栈
- Workflow Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Holyoke Medical Center (HMC) is a 219-bed independent community hospital located in the Pioneer Valley, serving individuals and families throughout the region. With over 1,600 employees, HMC is a nationally accredited hospital and the first in Western Massachusetts to achieve ISO 9001:2015 Quality Management System certification. The hospital is committed to providing high-quality healthcare services and continuously seeks to improve its operational processes to enhance patient care and organizational efficiency.
挑战
Keith Pratt, Director of Information Systems at Holyoke Medical Center, faced challenges with the hospital's Access Request process, which was outdated, manual, and time-consuming. The process required reaching out to multiple departments and involved continual back-and-forth communication. The hospital needed a solution that could create intelligent flows based on access templates and handle notifications automatically. The goal was to find a customizable system to automate the existing process and improve efficiency.
解决方案
Holyoke Medical Center chose Integrify as the solution to automate its Access Request process. Integrify's robust features allowed HMC to transform its existing manual process into an automated workflow. The implementation phase provided an opportunity for HMC to analyze and adjust its current process before building the automated system. The new Access Request process now runs across the entire hospital, involving HR, IT, and department managers. It includes multiple flows, such as changes to existing user processes and termination processes. HMC is also exploring other processes for automation, like digitalizing Capital Purchase Approvals.
运营影响
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