How COYO Has Increased in Efficiency and Confidence With Fishbowl
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- Fishbowl Advanced
Tech Stack
- Inventory Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Inventory Management Systems
Applicable Industries
- Consumer Goods
Applicable Functions
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
About The Customer
COYO is a renowned brand in the consumer goods industry, specifically known for its coconut yogurt products. Headquartered on the Sunshine Coast, COYO has established itself as a leader in the market by focusing on innovation, exceptional customer service, and efficient inventory management. The company has thrived in a fast-paced environment, where the ability to adapt to changing market demands is crucial. COYO's commitment to delivering high-quality coconut-based products has earned them a loyal customer base and a strong reputation in the industry. Their journey towards efficiency and market leadership has been supported by their partnership with Fishbowl, an inventory management software solution that has revolutionized their operations.
The Challenge
COYO faced significant challenges in managing their inventory efficiently, especially during the COVID-19 pandemic, which brought erratic shifts in demand and supply. The company was heavily reliant on spreadsheets, which often led to stock outages or excessive stock levels, impacting their ability to meet customer demands effectively. Additionally, traceability for compliance was a critical factor that needed addressing. The lack of a robust inventory management solution resulted in inefficient workflows, making it difficult for COYO to maintain the high standards of customer service and innovation they are known for. The need for a centralized system that could provide full visibility and traceability was paramount to overcoming these challenges and ensuring compliance with industry standards.
The Solution
COYO implemented Fishbowl Advanced, an inventory management software solution, to address their challenges. The software centralized all of COYO's information, providing instant visibility and traceability, which was crucial for compliance and efficient operations. The transition to Fishbowl was supported by exceptional personalized assistance during installation and onboarding, ensuring a smooth integration process. With Fishbowl, COYO was able to significantly improve their workflow efficiency, saving hours that were previously lost due to manual processes. The software allowed COYO to quickly address product issues, reducing the time required to disseminate information to the market from several hours to just 90 minutes. This rapid response capability was a game changer for COYO, enabling them to maintain their high standards of customer service and compliance.
Operational Impact
Quantitative Benefit
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