How COYO Has Increased in Efficiency and Confidence With Fishbowl
公司规模
Mid-size Company
地区
- Pacific
国家
- Australia
产品
- Fishbowl Advanced
技术栈
- Inventory Management Software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 功能应用 - 库存管理系统
适用行业
- 消费品
适用功能
- 仓库和库存管理
用例
- 库存管理
- 过程控制与优化
服务
- 软件设计与工程服务
- 系统集成
关于客户
COYO is a renowned brand in the consumer goods industry, specifically known for its coconut yogurt products. Headquartered on the Sunshine Coast, COYO has established itself as a leader in the market by focusing on innovation, exceptional customer service, and efficient inventory management. The company has thrived in a fast-paced environment, where the ability to adapt to changing market demands is crucial. COYO's commitment to delivering high-quality coconut-based products has earned them a loyal customer base and a strong reputation in the industry. Their journey towards efficiency and market leadership has been supported by their partnership with Fishbowl, an inventory management software solution that has revolutionized their operations.
挑战
COYO faced significant challenges in managing their inventory efficiently, especially during the COVID-19 pandemic, which brought erratic shifts in demand and supply. The company was heavily reliant on spreadsheets, which often led to stock outages or excessive stock levels, impacting their ability to meet customer demands effectively. Additionally, traceability for compliance was a critical factor that needed addressing. The lack of a robust inventory management solution resulted in inefficient workflows, making it difficult for COYO to maintain the high standards of customer service and innovation they are known for. The need for a centralized system that could provide full visibility and traceability was paramount to overcoming these challenges and ensuring compliance with industry standards.
解决方案
COYO implemented Fishbowl Advanced, an inventory management software solution, to address their challenges. The software centralized all of COYO's information, providing instant visibility and traceability, which was crucial for compliance and efficient operations. The transition to Fishbowl was supported by exceptional personalized assistance during installation and onboarding, ensuring a smooth integration process. With Fishbowl, COYO was able to significantly improve their workflow efficiency, saving hours that were previously lost due to manual processes. The software allowed COYO to quickly address product issues, reducing the time required to disseminate information to the market from several hours to just 90 minutes. This rapid response capability was a game changer for COYO, enabling them to maintain their high standards of customer service and compliance.
运营影响
数量效益
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