How Devon Partnership NHS Trust Streamlined Reporting Processes to Maximize Top-Down Performance
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Dundas BI
Tech Stack
- SQL Server Reporting Services (SSRS)
- SharePoint
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Predictive Quality Analytics
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Devon Partnership NHS (National Health Service) Trust is located in south west England and provides publicly funded health services both locally and nationally. The Trust caters to individuals with varying mental health complications, learning disabilities, alcohol and drug addictions, eating disorders and more. The organization is passionate about promoting good mental health and well-being and strives to use its expertise and resources, in conjunction with its partnerships, to deliver exceptional quality services that are safe and focused on people’s recovery. At any given time, there are roughly 20,000 patients being supported through any of the Trust’s services. The Informatics team within the Trust services the organization by resolving hundreds upon thousands of information requests that are amassed from both external sources as well as from employees within the Trust.
The Challenge
Devon Partnership NHS Trust was facing challenges with their existing SharePoint portal and SQL Server Reporting Services (SSRS) which were used for reporting. The SharePoint portal was becoming overpopulated with Excel and SSRS reports, leading to difficulties in locating specific reports and slower operation speeds. The reports also appeared outdated, leading to low adoption rates and challenges in implementing a performance management culture. The reports were also difficult to develop and maintain, making it challenging for the Informatics team to deliver valuable data to the consumers in a meaningful way and in a timely fashion. The Trust needed to streamline reporting processes, increase user adoption, and reduce the number of requests to the Informatics team.
The Solution
Devon Partnership NHS Trust evaluated several Business Intelligence vendors including Qlik, Tableau and Dundas Data Visualization. They found that Dundas’ platform, Dundas BI, was more developed for end-to-end functionality than the other vendor’s offerings, and was less complicated in regards to connecting to data warehouses and linking to SQL Server with pure or parameterized SQL queries they have already developed for previous reports. The Trust discovered that the ability to connect to a variety of data sources was an innate feature of Dundas BI, which would eliminate additional layers of processing for them. Dundas BI allowed the Trust to connect directly with their existing databases and warehouses, limiting the amount of data-prep required to perform data discovery, filtering, sorting, grouping and drill-downs. Dundas BI’s web and mobile-optimized dashboards provided the Trust the ability to build, share and view fully interactive dashboards directly in their HTML5 browser, without the need for a desktop application.
Operational Impact
Quantitative Benefit
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