Celonis > Case Studies > HP's Transformation Journey with Celonis: A Case Study in Data-Driven Business Execution

HP's Transformation Journey with Celonis: A Case Study in Data-Driven Business Execution

Technology Category

Analytics & Modeling - Computer Vision Software

Applicable Industries

Equipment & Machinery

Applicable Functions

Procurement

Use Cases

Energy Management System
Inventory Management

Services

System Integration

About The Customer

HP is a leading technology company that operates in various markets worldwide. Over the years, the company has been implementing a new SAP system to replace old systems and tools. However, this process revealed a lack of clarity in how their processes worked, particularly in their legacy systems. This led to a major operational crisis that necessitated the exploration of new and innovative techniques to gain a clear and detailed view of its processes. HP's IT team has unique requirements for connecting a tool to their systems, which presented unique challenges during the implementation of the Celonis Execution Management System (EMS).

The Challenge

HP's journey with Celonis began when the team recognized a need for a clear and detailed view of its processes. This need became apparent during a major operational crisis that arose from implementing a new SAP system. In some markets, it was a simple replacement of an old SAP order management system, but in others, a complete replacement of an old legacy tool was required. The turning off of the legacy system revealed that HP was not clear on exactly how its processes worked, particularly in their legacy systems. This led them to explore new and innovative techniques that could help them understand their processes better. However, the implementation of Celonis faced unique barriers due to HP IT team's unique requirements for connecting a tool to their systems. This led to several hurdles that questioned the worth of the implementation.

The Solution

Despite the challenges, Celonis was selected as the ideal partner to provide greater process visibility. The company's experience in dealing with various types of requirements from different companies enabled them to meet HP's unique needs. They helped HP navigate through all the hurdles and find a solution that would work within the HP IT environment. Today, the Celonis Execution Management System (EMS) is fully deployed at HP. The company has been taking steps to help their traditional process improvement community to be more agile and nimble, and Celonis has significantly contributed to this. By getting Accounts Payable live first, HP has been able to demonstrate the immense value that Celonis can deliver, and this has sparked interest in other teams to apply it across their lines of business.

Operational Impact

The implementation of the Celonis EMS has transformed HP's process visibility and execution. Despite initial skepticism and resistance, the support from an executive sponsor and the Celonis team helped push the implementation through. The system has helped HP become more agile and nimble in their process improvement efforts. The quick demonstration of value, particularly in Accounts Payable, has increased engagement and buy-in from other teams. The system has also provided valuable insights into HP's invoicing processes, showing what their teams really do. This has not only improved process understanding but also identified significant cashflow opportunities.

Quantitative Benefit

HP found up to a billion dollars worth of cashflow opportunity in Accounts Payable alone.
The implementation of Celonis EMS led to significant tangible and intangible benefits in just a few short months.
The successful implementation of Celonis in Accounts Payable has sparked interest in other teams to apply it across their lines of business.