Intelligent Communication Platform Empowers Boston Children's Hospital Employees to Share Stories
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Scope 360
- Firstup
Tech Stack
- Self-generated
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Boston Children's Hospital is a leading pediatric hospital in the United States, known for its exceptional clinical care, biomedical research, and medical education. It is ranked as the number one pediatric hospital in the nation by U.S. News and World Report and is home to the world's largest pediatric research enterprise. The hospital is a primary pediatric teaching hospital for Harvard Medical School and treats more children with rare diseases and complex conditions than any other hospital. With a commitment to improving children's health globally, Boston Children's Hospital is a key recipient of pediatric research funding from the National Institutes of Health.
The Challenge
Boston Children's Hospital, renowned for its pediatric care and research, faced a challenge in effectively engaging its 16,000 employees through internal communications. The existing communication methods were primarily one-way, limiting the ability to share employee-generated content and stories. The hospital recognized the need for a platform that could facilitate two-way communication, allowing employees to share their stories and feel more connected to the hospital's mission. This was crucial for enhancing employee engagement, retention, and overall satisfaction in a demanding healthcare environment.
The Solution
To address the communication challenges, Boston Children's Hospital implemented Scope 360, an intelligent communication platform by Firstup. This platform enabled the hospital to transform its internal communications from a one-way information push to a dynamic, two-way engagement tool. Scope 360 allowed employees to easily create and share content, fostering a sense of community and belonging. The platform's metrics package provided valuable insights into employee engagement, helping the hospital understand which content resonated most with its staff. This data-driven approach allowed the hospital to tailor its communication strategies to better meet the needs and interests of its employees, ultimately enhancing their connection to the hospital's mission.
Operational Impact
Quantitative Benefit
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