IntraCoastal Environmental Case Study
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Acumatica ERP
Tech Stack
- Acumatica ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Retail
Applicable Functions
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
IntraCoastal Environmental (ICE) is an emergency response and environmental services company based in the United States, specifically in Florida, Georgia, and South Carolina. The company was founded in 2010 and specializes in complete oil spill response and environmental services. ICE operates around the clock, seven days a week, 365 days a year, providing a total solution that helps its customers contain oil spillages by deploying an optimum mix of strategy, technique, equipment, and talent. In addition to its emergency response services, ICE also offers a variety of base environmental and industrial services. The company operates in an industry that is governed by strict regulations around the handling and disposal of hazardous materials. ICE also has two sister companies, Vitalz, a portal solution that serves healthcare providers and patients, and BizVibe, a customer intelligence entity that collects customer experiences and feedback at the point of sale.
The Challenge
IntraCoastal Environmental (ICE) is an emergency response and environmental services company that provides a total solution to help its customers contain oil spillages. The company operates around the clock, seven days a week, 365 days a year. ICE also offers a variety of base environmental and industrial services. To allow ICE to continue to grow in an industry that is governed by strict regulations around the handling and disposal of hazardous materials, it became clear that a company-wide resource management system was required to empower its employees in the field and manage its sizable fleet of heavy vehicles and equipment. At the same time, ICE had two sister companies still in their initial stages that would also require an ERP system to facilitate their further development. One, Vitalz, is a portal solution that serves healthcare providers and patients. The other, BizVibe, is a customer intelligence entity that collects customer experiences and feedback at the point of sale. Given the complex and distinct needs of each entity, ICE decided to invest in a system that would be sufficiently versatile to allow all three companies to grow organically and through acquisitions.
The Solution
ICE decided to invest in a system that would be sufficiently versatile to allow all three companies to grow organically and through acquisitions. The company's previous solution was QuickBooks Enterprise Contractor edition, a legacy system that failed to meet the trio’s multientity accounting requirements because each had different business models. Being an accounting-only solution, QuickBooks was being stretched to its limits just with the combined company’s 50 employees and $7 million revenue. Rather than delay the inevitable, the decision was made to switch to a fully powered ERP solution that could scale. And only one solution was seriously considered—Acumatica. ICE was familiar with Acumatica because the key decision-maker used Acumatica at a prior company. ICE already knew that Acumatica offered the following benefits over Intacct and NetSuite: A richer, more complete out-of-the-box feature set for multi-entity businesses; A lower total cost of ownership with a large number of users; The freedom to choose how to own and deploy their solution, and; An ease of roll out and flexible access.
Operational Impact
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