Juniper Enhances Aged Care with Okta for Secure Remote Work and Identity Management
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- Okta Single Sign-On
- Okta Multi-factor Authentication
- Okta Lifecycle Management
- Okta Universal Directory
- Okta Access Gateway
Tech Stack
- Cloud-based services
- SaaS
- Multi-factor authentication
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Juniper is a charitable, community benefit organization based in Western Australia, dedicated to providing care for seniors as they navigate their final years. As one of the largest care organizations in Australia, Juniper employs 1,950 staff members who offer a range of services including at-home care, retirement living, and residential aged care. The organization is committed to enhancing the quality of care through the use of technology, enabling care managers to manage medication, report clinical outcomes, and comply with public quality-of-care standards. Juniper's diverse workforce includes carers, kitchen staff, cleaners, laundry workers, maintenance personnel, and part-time casual workers, many of whom are not traditionally tech-savvy. The organization is focused on integrating cloud-based services to deliver personalized, patient-centric care, allowing caregivers to access critical data and compile notes at the point of care.
The Challenge
Juniper, a large aged care organization in Australia, faced challenges with managing complex identity and access systems due to its diverse technology solutions implemented over the years. The organization had a high turnover rate of about 20%, which made onboarding and offboarding employees a time-intensive and manual process. Security was also a concern due to weak password complexity in disparate identity systems. Juniper aimed to streamline its IT operations to focus on improving the quality of care for its clients and residents. The organization sought to consolidate its identity systems and provide a single sign-on platform for all applications, along with multi-factor authentication for secure remote access.
The Solution
Juniper selected Okta as its identity management solution to address its challenges with complex identity systems. The organization implemented Okta Single Sign-On and Okta Multi-factor Authentication to provide secure, streamlined access for remote workers. Okta Lifecycle Management was used to automate employee onboarding and offboarding, while Okta Universal Directory served as the source of truth for employee profile information. The team also utilized Okta Workflows to fine-tune role-based access management, allowing employees to be automatically assigned the appropriate applications based on their roles. Juniper integrated several applications into Okta, including the ionMy risk management system, Amazon Chime for video conferencing, and the SoupedUp catering solution. The organization plans to implement Okta Access Gateway to connect legacy applications directly through the Okta dashboard, eliminating the need for VPN access.
Operational Impact
Quantitative Benefit
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