Juniper Enhances Aged Care with Okta for Secure Remote Work and Identity Management
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
产品
- Okta Single Sign-On
- Okta Multi-factor Authentication
- Okta Lifecycle Management
- Okta Universal Directory
- Okta Access Gateway
技术栈
- Cloud-based services
- SaaS
- Multi-factor authentication
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 身份认证管理
- 平台即服务 (PaaS) - 连接平台
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
- Software
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Juniper is a charitable, community benefit organization based in Western Australia, dedicated to providing care for seniors as they navigate their final years. As one of the largest care organizations in Australia, Juniper employs 1,950 staff members who offer a range of services including at-home care, retirement living, and residential aged care. The organization is committed to enhancing the quality of care through the use of technology, enabling care managers to manage medication, report clinical outcomes, and comply with public quality-of-care standards. Juniper's diverse workforce includes carers, kitchen staff, cleaners, laundry workers, maintenance personnel, and part-time casual workers, many of whom are not traditionally tech-savvy. The organization is focused on integrating cloud-based services to deliver personalized, patient-centric care, allowing caregivers to access critical data and compile notes at the point of care.
挑战
Juniper, a large aged care organization in Australia, faced challenges with managing complex identity and access systems due to its diverse technology solutions implemented over the years. The organization had a high turnover rate of about 20%, which made onboarding and offboarding employees a time-intensive and manual process. Security was also a concern due to weak password complexity in disparate identity systems. Juniper aimed to streamline its IT operations to focus on improving the quality of care for its clients and residents. The organization sought to consolidate its identity systems and provide a single sign-on platform for all applications, along with multi-factor authentication for secure remote access.
解决方案
Juniper selected Okta as its identity management solution to address its challenges with complex identity systems. The organization implemented Okta Single Sign-On and Okta Multi-factor Authentication to provide secure, streamlined access for remote workers. Okta Lifecycle Management was used to automate employee onboarding and offboarding, while Okta Universal Directory served as the source of truth for employee profile information. The team also utilized Okta Workflows to fine-tune role-based access management, allowing employees to be automatically assigned the appropriate applications based on their roles. Juniper integrated several applications into Okta, including the ionMy risk management system, Amazon Chime for video conferencing, and the SoupedUp catering solution. The organization plans to implement Okta Access Gateway to connect legacy applications directly through the Okta dashboard, eliminating the need for VPN access.
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