Nuvolo > Case Studies > Large Children’s Hospital System Improves Productivity and Efficiency with IoT

Large Children’s Hospital System Improves Productivity and Efficiency with IoT

Technology Category

Cybersecurity & Privacy - Security Compliance
Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Equipment & Machinery
Healthcare & Hospitals

Applicable Functions

Maintenance
Quality Assurance

Use Cases

Leasing Finance Automation
Time Sensitive Networking

Services

System Integration

About The Customer

The customer is a large children’s hospital system, headquartered in Dallas, Texas. The hospital system operates 40 hospitals, numerous emergency care facilities, and outpatient clinics. They manage over 30,000 medical devices and employ 7,500 physicians and staff. The hospital is responsible for ensuring a safe, functional, and productive work environment for nearly 5 million square feet of space. The hospital refers to doctors, nurses, lab technicians, and all employees as their customers.

The Challenge

A large children’s hospital system, based in Dallas, Texas, was facing challenges in managing its vast network of medical devices and ensuring efficient service management. The hospital system operates 40 hospitals, numerous emergency care facilities, and outpatient clinics, managing over 30,000 medical devices and employing 7,500 physicians and staff. The hospital was struggling with the allocation of staff and monitoring of tickets not related to their work. The hospital also had a dedicated resource for collecting and manually assigning all incoming corrective work orders. The attestation process for critical devices was managed on spreadsheets, which was time-consuming and inefficient. The hospital was in need of a solution that could automate these processes and improve productivity and efficiency.

The Solution

In February 2018, the hospital deployed Nuvolo Connected Workplace for Healthcare to modernize and automate its planned and corrective maintenance for its medical device fleet. The Nuvolo system auto-assigns the corrective work orders to technicians based on how the “customers” complete the work order. The hospital also uploaded data from its wayfinding system into Nuvolo, so technicians now not only know the location of the device, but a fully optimized route to get to the device. Nuvolo has also automated the attestation process for critical devices. An email is automatically generated with a list of all critical devices owned by the email recipient. They click on a link for each device to attest that the device is still in their department’s possession and is still actively in use. Reminders are automatically sent when owners fail to attest to their devices. Within a structured time period, escalations are sent to owners’ managers if devices remain un-attested.

Operational Impact

The implementation of Nuvolo Connected Workplace for Healthcare has significantly improved the productivity and efficiency of the hospital. The system has automated the process of assigning corrective work orders, eliminating the need for a dedicated resource for this task. The hospital has also been able to eliminate a number of team meetings as a result of implementing the Connected Workplace solution. The automation of the attestation process for critical devices has saved the hospital time and effort, and has also built confidence with auditors that the hospital is actively tracking critical devices. The ability to modify asset data at the model level has made it easier to assure that risk levels across models are consistent, which pleases the auditors.

Quantitative Benefit

Improved clinical engineer productivity
Increased service management efficiency
Eliminated the need for a dedicated resource for collecting and manually assigning all incoming corrective work orders