Applicable Industries
- Buildings
- Healthcare & Hospitals
Use Cases
- Inventory Management
- Search & Rescue
About The Customer
The customers in this case study are three emergency management specialists from top healthcare systems in the U.S., all clients of StormGeo. These include James Mitchell, MD, Director of Organizational Resilience for Texas Children’s Hospital, one of the largest pediatric hospitals in the country; Scott Cormier, Medxcel VP, Emergency Management, Environment of Care and Safety; and David Hughes, HCA Healthcare AVP, Enterprise Risk Management and Business Continuity Planning. These individuals are responsible for ensuring business continuity and managing emergencies in their respective organizations.
The Challenge
The case study revolves around the challenge of ensuring business continuity and effective emergency management in healthcare organizations. The primary responsibility of managing these aspects often falls on individuals who already have other roles within the organization. The key challenge is to get senior management on board with the importance of emergency planning and business continuity. This is often difficult as senior leaders may not fully understand the difference between emergency management and business continuity. Emergency management is about reducing vulnerability to hazards and coping with disasters, while business continuity is about ensuring operations and core business functions are not severely impacted by a disaster or unplanned incident. Another challenge is to understand the business drivers and determine which parts of the business need to be brought back online first in the event of a disaster.
The Solution
The solution to these challenges lies in effective communication and relationship building. It is crucial to articulate to senior leaders about the risks the organization may face and how emergency management and business continuity can help mitigate those risks. Demonstrating the return on investment gained by getting operations back up more quickly due to pre-planning can help in this regard. It is also important to show how emergency management can generate revenue by keeping the facility open and functioning during a disaster. Building relationships both within and outside the organization is also vital. External relationships can provide valuable resources for sharing best practices or collaboration during a disaster. Leveraging technology, such as the services provided by StormGeo, can also assist in managing emergencies and ensuring business continuity.
Operational Impact
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