适用行业
- 建筑物
- 医疗保健和医院
用例
- 库存管理
- 搜救
关于客户
本案例研究中的客户是来自美国顶级医疗保健系统的三名应急管理专家,他们都是 StormGeo 的客户。其中包括医学博士詹姆斯·米切尔 (James Mitchell),德克萨斯儿童医院组织复原力总监,该医院是美国最大的儿科医院之一; Scott Cormier,Medxcel 副总裁,负责应急管理、护理和安全环境;以及 HCA Healthcare 企业风险管理和业务连续性规划副总裁 David Hughes。这些人员负责确保各自组织中的业务连续性并管理紧急情况。
挑战
该案例研究围绕确保医疗保健组织的业务连续性和有效的应急管理的挑战。管理这些方面的主要责任通常落在组织内已经担任其他角色的个人身上。关键的挑战是让高级管理层认识到应急计划和业务连续性的重要性。这通常很困难,因为高级领导者可能无法完全理解应急管理和业务连续性之间的区别。应急管理是为了减少对危险的脆弱性并应对灾难,而业务连续性是为了确保运营和核心业务功能不会受到灾难或意外事件的严重影响。另一个挑战是了解业务驱动因素并确定在发生灾难时需要首先恢复业务的哪些部分。
解决方案
这些挑战的解决方案在于有效的沟通和建立关系。向高级领导者阐明组织可能面临的风险以及应急管理和业务连续性如何帮助减轻这些风险至关重要。展示通过预先规划更快地恢复运营所获得的投资回报可以在这方面有所帮助。同样重要的是要展示应急管理如何通过在灾难期间保持设施开放和运转来创收。建立组织内部和外部的关系也至关重要。外部关系可以为灾难期间共享最佳实践或协作提供宝贵的资源。利用 StormGeo 提供的服务等技术还可以帮助管理紧急情况并确保业务连续性。
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