Lompoc Valley Cardiovascular Center
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DocuWare
- DocuWare INTERNET-SERVER module
Tech Stack
- Document Management Software
- Local Area Network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The Lompoc Valley Cardiovascular Center (LVCC) is a healthcare provider based in California, USA. The center provides patients with non-invasive diagnostic studies of the heart, venous and arterial systems. Patients are referred to the Center by local doctors. As a growing practice, LVCC treats an increasing number of patients every year, which results in a large amount of patient records to process, track, and store. The center is required to keep these records on file for seven years, leading to an overflow of records that are stored in an off-site storage facility. The center also receives a large amount of paper-based information through their fax machine, including requests for medical records, referrals, prescriptions, and EKGs for its patients.
The Challenge
As a growing practice treating more and more patients every year, LVCC spent a lot of time and money filing and storing patient records. Each new patient meant more records to process, track and store. Not only are patient records difficult to manage due to their large sizes, but because LVCC is required to keep these records on file for seven years they were forced to keep the overflow in an off-site storage facility. Another problem for the office was the labor-intensive task of having the daily patient records prepared for the doctor. Given the number of patients and records, it was becoming difficult to retrieve the files. Additionally, the center’s fax machine generated a large amount of paper-based information that needed to be managed. Each day the office received requests for medical records, referrals, prescriptions and EKGs for its patients.
The Solution
LVCC implemented DocuWare, an electronic document management software program, to help eliminate the paper moving throughout the office. DocuWare was installed on their local area network, allowing them to access files regardless of which computer an employee was using. Additionally, Dr. Coughlin’s laptop was configured so he would also have access to patient records remotely. Today, LVCC is digitizing almost every type of document they have and storing it in their DocuWare system. Once in DocuWare, these documents are easily retrieved by typing in key pieces of information. For example, a LVCC employee types in a patient’s name, study, study date, or a patient’s date of birth. In a few seconds, the record appears on the desktop. Rather than printing paper, faxes, they are received, distributed and stored via DocuWare.
Operational Impact
Quantitative Benefit
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