Mattress Manufacturer Rests Easy as Cash Flow Improves
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- DocuWare
- Canon Image Runner scanner
Tech Stack
- AS400 system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Established in 1971, Corsicana Bedding, Inc., is a national mattress manufacturer with three large production plants and two distribution centers across the country. The company employs over 450 people and distributes its product to over 4,000 retail centers nation-wide. In addition to manufacturing their product, Corsicana has its own fleet of drivers who deliver mattresses to retail centers across the nation. The drivers are issued a paper invoice for each delivery on their truck. Upon delivery, the customer signs the invoice to accept the shipment and pays the driver. As a 'Cash on Delivery' (COD) company, the driver's hand written notes about items marked as short shipped or damaged are crucial to resolving payment issues. This document is Corsicana's 'proof of delivery' and is the key document used in resolving payment disputes based on the quantity and condition of goods delivered.
The Challenge
Corsicana Bedding, Inc., a national mattress manufacturer, was facing challenges in managing its documents and cash flow. For each delivery, the company produces an invoice which acts as a proof of delivery document. With over 350 deliveries a day, the company wanted to invest in a system to collect information from all locations and make it immediately available to the corporate office. The situation the company faced was that information took too long to get back to the corporate accounting department so that customer account information could be updated and reconciled. In addition, responses to customer questions were delayed until the information was received. Business critical documentation was being shipped by multiple people from various locations. This presented a huge challenge for customer service personnel located at the corporate office, often making it extremely difficult to research and resolve disputes quickly. This in turn led to upset customers who simply wanted answers.
The Solution
Authorized DocuWare Partner, Imagetek Office Systems, implemented the company's DocuWare solution. Each location uses a Canon Image Runner scanner to scan and e-mail the signed customer invoices and other accounting information directly to the corporate office. The information is sent to a 'watched' folder on their server, where using the invoice number as a matchcode, data is pulled from the company's AS400 system to index the document's remaining fields by customer name, order number and date. All the accounting information is stored in an electronic file cabinet. This electronic file cabinet or document pool is available to all employees who have been given the rights to access this information. The file cabinet is able to store any file type, whether it is incoming e-mail, PC generated files, incoming faxes, scanned papers and even mainframe date. Once this information is in a central document pool, a single search can locate all the documents related to a business process.
Operational Impact
Quantitative Benefit
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