现金流改善，床垫制造商高枕无忧
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- DocuWare
- Canon Image Runner scanner
技术栈
- AS400 system
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 应用基础设施与中间件 - 数据交换与集成
适用功能
- 离散制造
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Corsicana Bedding, Inc. 成立于 1971 年，是一家全国性的床垫制造商，在全国拥有三家大型生产工厂和两家配送中心。该公司拥有 450 多名员工，产品分销到全国 4,000 多家零售中心。除了生产产品外，Corsicana 还拥有自己的司机车队，负责将床垫运送到全国各地的零售中心。司机每次送货都会收到一张纸质发票。交货后，客户签署发票以接受货物并向司机付款。作为一家“货到付款”(COD) 公司，司机关于标记为短运或损坏的物品的手写记录对于解决付款问题至关重要。该文件是 Corsicana 的“交货证明”，也是根据交付货物的数量和状况解决付款纠纷的关键文件。
挑战
Corsicana Bedding, Inc. 是一家全国性床垫制造商，在管理其文件和现金流方面面临挑战。对于每次发货，公司都会开具发票，作为发货证明文件。由于每天发货超过 350 次，公司希望投资一个系统来收集所有地点的信息，并立即提供给公司办公室。公司面临的情况是，信息需要很长时间才能返回公司会计部门，以便更新和核对客户帐户信息。此外，对客户问题的答复也被延迟，直到收到信息为止。业务关键文件由来自不同地点的多个人员发送。这对公司办公室的客户服务人员来说是一个巨大的挑战，通常很难迅速调查和解决争议。这反过来又导致那些只想得到答案的客户感到不满。
解决方案
经授权的 DocuWare 合作伙伴 Imagetek Office Systems 实施了公司的 DocuWare 解决方案。每个地点都使用 Canon Image Runner 扫描仪扫描并通过电子邮件将签名的客户发票和其他会计信息直接发送到公司办公室。信息被发送到其服务器上的“监视”文件夹，使用发票号作为匹配码，从公司的 AS400 系统中提取数据，按客户名称、订单号和日期对文档的其余字段进行索引。所有会计信息都存储在电子文件柜中。所有被授予访问此信息权限的员工都可以使用此电子文件柜或文档池。文件柜能够存储任何文件类型，无论是收到的电子邮件、PC 生成的文件、收到的传真、扫描的纸张，甚至是主机日期。一旦此信息进入中央文档池，一次搜索就可以找到与业务流程相关的所有文档。
运营影响
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