Medicenter Optimizes Document Storage and Exchange with DocuWare
Customer Company Size
Mid-size Company
Region
- America
Country
- Chile
Product
- DocuWare
Tech Stack
- Private Cloud
- Encryption
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Procurement
Use Cases
- Remote Asset Management
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Medicenter is a healthcare provider in Chile that provides care to privately and publicly insured patients in seven outpatient health centers. With over 330 employees, the company is one of the larger players in the Chilean healthcare sector. The company generates a vast number of documents from every treatment, which are subsequently retrieved by various departments. Before the introduction of DocuWare, everything was filed in its original format: medical referrals and paper documents brought in by the patient, examinations and X-rays in electronic form, final reports as audio or text files.
The Challenge
Medicenter, a healthcare provider in Chile, was facing significant challenges with its document management. The company was dealing with a vast number of documents generated from every treatment, which were subsequently retrieved by various departments. The parallel use of paper-based and digital filing led to considerable problems in the day-to-day running of the clinic. For example, patients had to bring the documents relevant to their treatment to the individual wards themselves, which slowed down the flow of patients through to billing. At the same time, retrieving past reports was virtually impossible. This was because records were not stored centrally in the respective health center. Even with digital records, remote access failed because the local servers did not provide a suitable security structure for online access.
The Solution
Medicenter decided to implement DocuWare to optimize document storage and exchange. The company took a step-by-step approach to installing and integrating DocuWare into its Hospital Information System (HIS). After a pilot project, they digitized the most important processes and then carried out the rollout across the individual medical services and centers. DocuWare easily handles a wide range of formats, from scanned referrals and DICOM images to medical reports in audio format. Each archived document is assigned a patient ID and a transaction ID for the respective treatment. DocuWare then takes additional data from the HIS, indexes and stores the documents, and transmits information about the availability of specific records back to the HIS. As soon as examination results are available, the patient is informed in order to schedule the next treatment appointment.
Operational Impact
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