Medicenter 利用 DocuWare 优化文档存储和交换
公司规模
Mid-size Company
地区
- America
国家
- Chile
产品
- DocuWare
技术栈
- Private Cloud
- Encryption
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 私有云
适用行业
- 医疗保健和医院
适用功能
- 质量保证
- 采购
用例
- 远程资产管理
- 网络安全
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Medicenter 是智利的一家医疗服务提供商，在七个门诊医疗中心为私人和公共保险患者提供医疗服务。该公司拥有 330 多名员工，是智利医疗行业规模较大的企业之一。该公司每次治疗都会生成大量文件，随后由各个部门检索。在引入 DocuWare 之前，所有内容都以原始格式归档：患者带来的医疗转诊和纸质文件、电子形式的检查和 X 光片、音频或文本文件的最终报告。
挑战
智利的一家医疗服务提供商 Medicenter 在文档管理方面面临巨大挑战。该公司处理每次治疗产生的大量文档，随后各个部门都会检索这些文档。纸质文件和数字文件同时使用给诊所的日常运营带来了很大问题。例如，患者必须亲自将与治疗相关的文件带到各个病房，这减慢了患者流动速度，直至结账。同时，检索过去的报告几乎是不可能的。这是因为记录没有集中存储在相应的医疗中心。即使有了数字记录，远程访问也会失败，因为本地服务器没有为在线访问提供合适的安全结构。
解决方案
Medicenter 决定实施 DocuWare 以优化文档存储和交换。该公司采取了循序渐进的方法，将 DocuWare 安装并集成到其医院信息系统 (HIS) 中。在试点项目之后，他们将最重要的流程数字化，然后在各个医疗服务和中心推广。DocuWare 可以轻松处理各种格式，从扫描的转诊和 DICOM 图像到音频格式的医疗报告。每个存档文档都分配有一个患者 ID 和一个用于相应治疗的交易 ID。然后，DocuWare 从 HIS 获取其他数据，索引和存储文档，并将有关特定记录可用性的信息传输回 HIS。检查结果出来后，会立即通知患者，以便安排下一次治疗预约。
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