Midwest Equipment Sales Case Study
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
- Canada
Product
- ShipHawk
- NetSuite
Tech Stack
- NetSuite
- ShipHawk
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
- Fleet Management
Services
- System Integration
About The Customer
Midwest Equipment Sales (MWE) is a leading provider of rubber tracks, skid steer tires, undercarriage parts, and other compact construction equipment parts and accessories for construction equipment manufacturers. The company has six shipping warehouses strategically located throughout the U.S. and Canada and a robust distribution network. MWE is committed to delivering high-quality customer service for equipment replacement parts.
The Challenge
Midwest Equipment Sales (MWE) was facing challenges with its former shipping software. The software required frequent, costly customizations due to its limitations and was not adding new carriers. The sales team had to go through a convoluted set of steps and clicks to get a shipping rate quote and create an estimate for customers, all while holding them on the phone. MWE also experienced issues and limitations with bulk shipping. The previous software could only batch process five labels at a time, which was very tedious when MWE ships hundreds of orders every day.
The Solution
MWE considered multiple options and ultimately selected ShipHawk for its integration with NetSuite, its flexibility, and the ability to customize documents that support the company’s unique business requirements. The sales team at MWE is saving time and improving customer sentiment due to the seamless integration with NetSuite. Today, the sales team fills out order details, clicks ‘get shipping rates,’ and see them immediately, delivering a faster and smoother process for its customers. Another benefit of the NetSuite integration and ShipHawk's open APIs is the ability to customize information as it comes from NetSuite to work better for MWE's business needs. Using the LTL features from ShipHawk, the team at MWE has streamlined the process of getting the lowest priced carrier that meets end customer delivery expectations and generating documents in one place quickly, including shipping labels and BOLs.
Operational Impact
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