Milestone Investment Properties Enhances Efficiency with Yardi Genesis2 Suite
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Genesis2
- RENTCafé for Genesis2
- Payment Processing for Genesis2
- ScreeningWorks Pro for Genesis2
- ResidentShield for Genesis2
Tech Stack
- Self-generated
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Building Automation & Control
- Remote Asset Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Milestone Investment Properties is a real estate company based in Puyallup, Washington. The company specializes in renting pet-friendly townhomes and apartments equipped with energy-efficient appliances in the Puget Sound area. As of spring 2017, Milestone Investment Properties managed five properties, with two fully leased, one in the lease-up phase, and two under construction. The company has been a client since 2016 and has a portfolio of 490 units. Milestone Investment Properties is committed to providing quality living spaces and efficient services to its residents, focusing on enhancing the overall resident experience.
The Challenge
Milestone Investment Properties faced the challenge of rapid growth, which led to an increase in residents at its new properties. The management and leasing team, consisting of four members, struggled to keep up with the numerous applications, payments, and work orders that needed processing. The company required a centralized system to manage these tasks efficiently. Their previous software provider lacked payment processing tools, resulting in staff spending excessive time manually entering checks and making trips to the bank. This inefficiency hindered their ability to manage the growing number of residents effectively.
The Solution
Milestone Investment Properties adopted the Yardi Genesis2 Suite to address their operational challenges. This suite offers comprehensive functionality for small to mid-size property managers, including property management, accounting, marketing, leasing, payment processing, resident screening, and insurance, all within a single mobile platform. The implementation of Yardi Genesis2 occurred during a period of growth for the company, which meant that the staff was particularly busy. However, the suite's features, such as online training, provided the team with improved flexibility and efficiency. The Yardi Genesis2 suite, including Yardi Payment Processing and RENTCafé, significantly reduced data entry and duplicate tasks, resulting in substantial time savings. The ability to scan checks and automate tenant record updates eliminated the need for bank visits and manual data entry. The RENTCafé resident portal further enhanced efficiency by allowing residents to pay rent online, submit maintenance requests, and set up recurring payments. This streamlined process ensured that residents paid what they owed each time, improving financial management and reducing administrative burdens.
Operational Impact
Quantitative Benefit
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